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bradr
963
Sep 7, 2017
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UPDATE: 9/21
As of tonight, >95% of the orders have shipped out. There are a few orders that had incorrect shipping labels that were held up today, but they are expected to get corrected shipment labels and be sent out tomorrow.
UPDATE: 9/19
As of tonight, 80% of the orders have shipped. The remaining orders are expected to ship in the next couple days, though it's possible they will all go out tomorrow AM (please keep in mind it can take 12-24 hours for tracking to get into the system and be emailed out).
I'll provide an update Thursday 9/21 to confirm that they've all gone out.

UPDATE: 9/15
As of tonight, 50% of the orders have shipped. The remaining orders are expected to ship next week. The reason these were not all shipped out today is that another order was ahead in priority (based on being delayed further than this set). A majority of the other order has been shipped, so I'm expecting the orders to continue shipping and a majority, if not all, to be shipped early next week. I'm sorry the team was not able to get everything out from this order today - I know many people are anxiously waiting to get their shipping confirmation.
I'll provide an update end of day Tuesday 9/19 (if not sooner) to update you on the latest.

UPDATE: 9/14
As of this afternoon, 26% of this drop had shipped and the team expects the majority to be shipped by EOD tomorrow, but it may be the case that some sets are shipped early next week. Please keep in mind that tracking numbers sometimes take 12-24 hours before being in the system and sent out.
I'll provide an update tomorrow (9/15) towards the end of the day with what % shipped out, and if there are any that didn't yet I will try and get as much specific information as I can on why they weren't sent yet and when they should be sent. Thanks for the patience.
UPDATE: 9/12
Hey all - just wanted to follow-up on the multiple comments surfaced below about not seeing tracking orders yet. I checked with the team, and only a portion of the Dasher & Dancer drop went out on Monday. The remainder of orders are continuing to be sent out today and over the next couple days, and we expect all shipments to be sent by the end of the week (Fri 9/15).
Sorry for the confusion - it's entirely my fault. I misunderstood the fact that shipping was starting on Monday as indication that all of these would be sent out yesterday, when it simply meant shipping would start on Monday. I'm working on fixing the communication process so that we message ahead of time when issues come up, and so we ensure we have accurate information to you (to prevent adhoc updates like this!). That new communication process is starting up next week - it may not be perfect out the gate, but I know it will be much better than what we've done recently, and I'll be making sure we continue to get better. Sorry for the issues and confusion I caused in the meantime.
I'll provide an update on Thursday (9/14) with a status on what % of the orders have shipped.
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Hey all - I wanted to share a quick (and overdue) update on the Dasher & Dancer drop. All planned units have reached our warehouse and are being prepared to ship out this Monday (the 11th). If you haven’t already responded to previous emails and wish to cancel your order, you have until Sunday 9/10 to cancel it by going to your transactions page and clicking ‘Cancel Order’ on the Dasher & Dancer drop. As we previously mentioned, the issue from this drop came from delayed production lines at our partner, Signature Plastics. Again, we’re sorry for the disappointment and delay. Beyond that, I also want to apologize for the poor and inconsistent messaging we’ve provided around the delays with this drops. Problems will happen from time to time, but it’s unacceptable for us to not provide clear, regular, and transparent updates on what’s going on. Again, I’m sorry - we can and will do better here. I’m updating our process for messaging on our Massdrop Made drops. If you have feedback on what you’d like to see from us, please feel free to reply here. Thanks for the feedback and patience.
Sep 7, 2017
fuckshitstack
241
Sep 7, 2017
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bradrthank you so much for the update. i think one thing that can be improved is that any email updates you guys send should also appear in the comment sections, making them easier to track.
Sep 7, 2017
thinkriver
9
Sep 8, 2017
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bradrHow to know my package is shipped ?
Sep 8, 2017
nickch
3
Sep 8, 2017
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bradrI never received an opt in email. And am a but worried I might not get mine. Which would be utterly disappointing after waiting for so Long.
Contacted massdrop 2 days ago but haven't heard a single peep since.
Sep 8, 2017
bradr
963
Sep 8, 2017
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nickch@nickch - At this point, if you haven't cancelled you should still get your drop. I'd expect you to hear back today... but I'll double check with the team for you, as well.
@thinkriver - You will get an email once the drop ships. You also can check your transactions page.
Sep 8, 2017
JohnRCooper
858
Zslane
Sep 8, 2017
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bradrDoes this mean the opt-in has become an opt-out instead now?
Sep 8, 2017
bradr
963
Sep 8, 2017
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JohnRCooper@JohnRCooper - Yes, we're being conservative to make sure as many people who still want it get it, as we've heard feedback that people do not like the opt-in since it risks people that don't see the email in time not getting their drop. We recognize this is a short notice, so if anyone doesn't see the updated email or post in time who did want to cancel can write into support to get it sorted out.
Sep 8, 2017
JohnRCooper
858
Zslane
Sep 8, 2017
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bradrThat's great news, actually!
I honestly think the vast majority of MassDrop members would rather have to opt-out than have to successfully opt back in (and possibly lose their order). I'm glad opt-out is a permissable option as far as the FTC rules go.
Sep 8, 2017
Seelen
323
Sep 8, 2017
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bradrI'm really excited to see that you guys listened to the feedback on that one. Even though I received all my things, it was still really sad because there were people who didn't, and it makes you enjoy it just a little bit less opening the thread and seeing that they don't get to, and that it could have been you.
Thanks for taking it (and us) into consideration!
Sep 8, 2017
nickch
3
Sep 8, 2017
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bradrI got a shipped notification shortly after I typed that up. So it looks good to go.
Just felt the uncertainly was a bit unnerving.
Sep 8, 2017
JDBattleMC
3
Sep 11, 2017
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bradrPLEASE MAKE THE DEFAULT TO STAY IN THE DROP. But for my looking at the transactions page and seeing no response received will be dropped, I would have been dropped from a set I have been waiting MONTHS for.
Why ISNT that the default? These aren't impulse buys for this community, they are drops we discuss and plan for. I intend to buy a NEW keyboard just to put these keys on it.
Otherwise, your messaging should be better since I got no notice I would be dropped.
CHANGE THE DEFAULT.
Sep 11, 2017
JohnRCooper
858
Zslane
Sep 11, 2017
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JDBattleMCNot to fear. The default has been changed.
Sep 11, 2017
clicky_clacky
131
Sep 11, 2017
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bradrAre all orders shipping today? I still don't have a tracking number.
Sep 11, 2017
Gettys
74
Sep 12, 2017
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clicky_clackyMe either, so we're in this together
Sep 12, 2017
bradr
963
Sep 12, 2017
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GettysHeya @Gettys and @clicky_clacky - tracking sometimes takes 12-24 hours to process with certain shipping companies. That said I'll double check tomorrow morning and make sure everything was sent out today as expected. Thanks for the patience.
Sep 12, 2017
TheNest
687
Sep 12, 2017
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bradrI didnt get one either.
Sep 12, 2017
xevious
22
Sep 12, 2017
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bradrI haven't gotten my tracking number, either.
Sep 12, 2017
fuckshitstack
241
Sep 12, 2017
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bradrno tracking for me either, you really got my hopes up for it shipping on monday. hopefully soon!
Sep 12, 2017
petermblair
26
Sep 12, 2017
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fuckshitstackMy transaction status still shows: ORDER PLACED WITH THE VENDOR
So encouraging! ;) -- with any luck, we'll all receive our tracking numbers today.
Sep 12, 2017
petermblair
26
Sep 12, 2017
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bradr+1 on confirming that things went out. My order is still showing "Order placed with the vendor" and I haven't received any shipping notifications.
Sep 12, 2017
giammin
427
Sep 12, 2017
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bradrIMO every drop should have a box on top of the discussion or the description page or a dedicated page where there will be all the update and notification for that drop from massdrop.
An easy way to see all the previos communication so messages do not go burried in tons of messages
massdrop should have a reminder to update at least every 2 weeks with some status.
every drop should have indicated a massdrop staff people for reference
Sep 12, 2017
bradr
963
Sep 12, 2017
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giamminHey all - just wanted to follow-up on the multiple comments surfaced above about not seeing tracking orders yet. I checked with the team, and only a portion of the Dasher & Dancer drop went out on Monday. The remainder of orders are continuing to be sent out today and over the next couple days, and we expect all shipments to be sent by the end of the week (Fri 9/15).
Sorry for the confusion - it's entirely my fault. I misunderstood the fact that shipping was starting on Monday as indication that all of these would be sent out yesterday, when it simply meant shipping would start on Monday. I'm working on fixing the communication process so that we message ahead of time when issues come up, and so we ensure we have accurate information to you (to prevent adhoc updates like this!). That new communication process is starting up next week - it may not be perfect out the gate, but I know it will be much better than what we've done recently, and I'll be making sure we continue to get better. Sorry for the issues and confusion I caused in the meantime.
I'll provide an update on Thursday (9/14) with a status on what % of the orders have shipped.
Sep 12, 2017
clicky_clacky
131
Sep 13, 2017
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bradrThanks for the update! I'm excited to see what changes you guys implement. Sure, it will be an iterative process of improvement, but you guys are clearly listening to the community. That's great news for all!
Sep 13, 2017
Gettys
74
Sep 13, 2017
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bradrNo problems, I think a lot of this brought forth some good discussions and some not so good. Either way I appreciate following up with us.
Sep 13, 2017
meagerfindings
20
Sep 13, 2017
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bradrNot angry, but as someone who writes responses to support tickets all day, setting expectations is the key here. Didn't check in here to start a flame war and didn't realize I could open a ticket. Just wanted to check in.
We've seen dates come and go a few times. Totally cool forgiving that, stuff happens. I know what its like to be stuck between the Engineering team and clients, I can see both sides. @bradr did the right thing and owned this as his, and you know what, that's okay, it happens. Totally forgiven in my eyes. And it sounds like the MD team is trying to learn from this.
Like @clicky_clacky & @JohnRCooper said, we'll get our caps sooner or later.... and then we'll all be looked at weird by coworkers and family who don't understand why we are just staring at our keyboards smiling.
Sep 13, 2017
RobotRogue
244
Sep 13, 2017
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bradrThanks for the update!! <3
*patiently waits for shipping notification*
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Sep 13, 2017
TooTallTim
44
Sep 14, 2017
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bradrI got my shipping notification a full week ago, but the package is still shown as not received by FedEx. Is this typical? When should I expect the package to actually ship? Why you gotta yank me like this MD?
Sep 14, 2017
bradr
963
Sep 15, 2017
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TooTallTim@TooTallTim I'm not sure why that would be the case - I'd recommend you create a support ticket if you haven't already. @RobotRogue I expect an equally appropriate gif when you do actually get your shipping notice or, ya know, the set itself.
fyi all - I've posted an update above.
Sep 15, 2017
benburton
122
Sep 15, 2017
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TooTallTimSame thing has happened to me. I've filed a support ticket as recommended by @bradr.
Sep 15, 2017
noopnoop
3
Sep 16, 2017
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bradrWhere's that 9/15 EOD update..?
Sep 16, 2017
bradr
963
Sep 16, 2017
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noopnoopIt's there (now)! To be fair.. it's 10:51pm on the West coast so I snuck it in. (Sorry for the delay, i actually meant to get it out earlier but I didn't get he update until late today and I was on a plane).
Sep 16, 2017
faim
33
Sep 18, 2017
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bradrCan I pay more to get mine shipped out today?
Sep 18, 2017
Gettys
74
Sep 18, 2017
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faimOne day we'll get our shipping notifications...or another update about how they weren't able to ship.
Sep 18, 2017
giammin
427
Sep 19, 2017
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bradrNews?
Sep 19, 2017
JohnRCooper
858
Zslane
Sep 19, 2017
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giamminHopefully Brad will have an update by end of day (PST) today. In California, it is only mid-day right now.
Sep 19, 2017
BlueCrowned
5305
Sep 19, 2017
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JohnRCooperMD seems to update closer to evening, fwiw.
Sep 19, 2017
RobotRogue
244
Sep 19, 2017
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bradrMy reaction when I got my shipping notification a few moments ago:
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Sep 19, 2017
endjinn
13
Sep 20, 2017
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bradrAdd me to the request queue for an update at EOD today.
Sep 20, 2017
bradr
963
Sep 20, 2017
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Sep 20, 2017
bradr
963
Sep 20, 2017
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RobotRogueMy reaction:
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Sep 20, 2017
benburton
122
Sep 20, 2017
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bradrMy shipping code from 9/7 is still saying "shipping code created". Support has said it went out, and to let them know if I don't get it after today. I'm getting VERY worried. I helped provide feedback for this set as far back as December, 2015 and have been eagerly awaiting it since.
Sep 20, 2017
TooTallTim
44
Sep 20, 2017
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benburtonI'm in exact the same situation. I'm quite worried.
Sep 20, 2017
benburton
122
Sep 20, 2017
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TooTallTimYeah. I've bought a bunch of stuff on Massdrop, and I know the drill as far as delays go... that's not worth getting worked up about. What is very disconcerting in this drop is the lack of communication between support, outreach, and shipping that is leaving many of us to wonder where our sets are and if we'll even get them at all.
Sep 20, 2017
bradr
963
Sep 20, 2017
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benburtonHey @TooTallTim and @benburton - thanks for surfacing this. I'll follow-up with support as well to make sure it's flagged and escalated. From what I've been told, all of the sets (aside from one large order) have already shipped.
Sep 20, 2017
esopper
12
Sep 20, 2017
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bradrI'm having the same issue as benburton and TooTallTim, unfortunately.
Sep 20, 2017
ngenerator
35
Sep 20, 2017
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bradrMy shipping label was printed almost two weeks ago, but hasn't moved. Thoughts?
Sep 20, 2017
esopper
12
Sep 20, 2017
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ngeneratorSame here. Did you ever get a shipping notification? I never got the usual " Massdrop is shipping you a package! " email I receive when other drops are shipped.
Sep 20, 2017
graft
171
Sep 20, 2017
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ngeneratorSeems there are a lot of us in that boat. I actually have two orders, one shows label printed on 9/7, with no updates, the other shows label printed 9/19, actually shipped, expected delivery of 9/29.
Sep 20, 2017
fairfield
14
Sep 20, 2017
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bradrSame here - label printed 9/7, no updates since.
Sep 20, 2017
faim
33
Sep 20, 2017
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bradrI haven't received a tracking number or shipment notification and I don't have a large order.
Sep 20, 2017
Sinhphuctran
15
Sep 21, 2017
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bradrhey i also got the shipping label created on 09/07 and has no update untill now, what happened to my package ?
Sep 21, 2017
DoneWithMassdrop
4
Sep 21, 2017
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bradrI also received a shipping notification and tracking number on the 7th, but no updates and no package. I submitted a ticket and got an entirely unhelpful response. What a shit show.
Sep 21, 2017
bradr
963
Sep 21, 2017
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SinhphuctranHey all - thanks for sharing this info here. I've escalated these inconsistencies to the logistics and CS teams, and will get you more information on this tomorrow.
Sep 21, 2017
Calmfixup
54
Sep 21, 2017
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bradrIn the same boat still. I was told to wait until the 20th to see if my package arrived or the tracking info changed but no dice :(
Sep 21, 2017
JohnRCooper
858
Zslane
Sep 21, 2017
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DoneWithMassdropSo the tracking number just indicates "In Transit"? Maybe a call to the shipping company is in order...
Sep 21, 2017
esopper
12
Sep 21, 2017
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CalmfixupFor everyone who's experiencing the "stuck at 'Label created'" issue, I got the following response from Massdrop support today:
" This drop had an issue with shipping information being sent to FedEx before the orders were actually ready to ship. This caused the shipping labels to sit at the courier with no update. Rest assured, new tracking numbers have been created and your order is packing for shipment as we speak. You should receive an email with your tracking details by Monday or Tuesday at the latest. "
Sep 21, 2017
benburton
122
Sep 21, 2017
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esopperWhen they say "Monday or Tuesday at the latest" I hear "1-2 weeks at the earliest" at this point.
Sep 21, 2017
JohnRCooper
858
Zslane
Sep 21, 2017
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esopperSounds like someone jumped the gun (creating labels) in an attempt to put a rush on things, and only ended up messing things up even worse. Oh well, good intentions and all that...
Sep 21, 2017
bradr
963
Sep 22, 2017
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JohnRCooperHey all - update posted above. The majority of the drop has been sent out, though a few had incorrect shipping labels on them which likely led to the issues some people here reported. Those are expected to ship out tomorrow with the corrected shipping labels.
Sep 22, 2017
fairfield
14
Sep 22, 2017
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bradr@bradr Can you confirm when that happens? Still seeing the incorrect shipping label.
Sep 22, 2017
ngenerator
35
Sep 24, 2017
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bradrAny update? I’m still waiting on an updated tracking number, while some people are getting duplicate sets delivered
Sep 24, 2017
Swatman
12
Sep 24, 2017
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bradrstill nothing,....
Sep 24, 2017
Swatman
12
Sep 24, 2017
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bradrnope still not.
Sep 24, 2017
esopper
12
Sep 25, 2017
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bradrI still have the old shipping number. Any information you can provide? I'm hoping there's enough sets left for those of us who haven't received new shipping numbers yet, as some people are receiving duplicates.
Sep 25, 2017
Calmfixup
54
Sep 25, 2017
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esopperI got an email yesterday with a new tracking number, which still doesn't show as shipped but at least seems accurate and updating
Sep 25, 2017
ngenerator
35
Sep 25, 2017
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CalmfixupDitto
Sep 25, 2017
adrtho4
8
Oct 3, 2017
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esopperNeed to follow up with Massdrop support. My tracking number is stuck at Creating a label since 9/07/2017.
This whole drop has been problem after problem.
Oct 3, 2017
esopper
12
Oct 3, 2017
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adrtho4I'm really sorry to hear that!
Did you receive a separate email recently that says it shipped? The tracking number on my "Transactions" page is still the old one, and despite my keys being delivered on Saturday, still says "Label Created." However, the tracking number in my email was correct, and that one does say that it was delivered.
Oct 3, 2017
adrtho4
8
Oct 6, 2017
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esopperNo I didn't receive an email recently. I still DON'T have my order. Gotta contact Massdrop support again because of this cluster.
Oct 6, 2017
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