De Atramentis Pearlescent Inks (4-Pack)search

De Atramentis Pearlescent Inks (4-Pack)

De Atramentis Pearlescent Inks (4-Pack)

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Anyone know why some folks already got their ink, but my estimated delivery is mid-july? The drop hit weeks ago. :(
Perhaps you should ship the de Artemis drop from last month before you offer another drop from them that they can't seem to actually fulfill.
WOW! Super fast drop ... inks came today! Thanks
Has anyone ever tried this ink in a fountain pen? Any problems with flow or negative effects on the pen?
Royan
Inks with particulate like this are perfectly fine in fp's. They are designed specifically for fountain pens. I've never had any issues, even with the ink sitting in the pen for a few weeks.
This looks like it would be difficult to clean out of your pen. Does anyone have any experience with this ink?
ReadySet
Not any more difficult than a typical cleaning. If you're very particular grab a soft bristle toothbrush for the feed. Otherwise it comes out just fine. Leaving it in to dry over months is probably a different ballgame.
I see there was a bit of a mix up with the last order.. I hope every thing was sorted out and folks got their inks ( or refunds ) I am interested to know how folks like the Pearlescent inks ? How are the colors, flow, dry times etc. I haven't tried them yet and am interested in any feedback - Thanks !
Be interesting to see if anyone actually received their ink at all.
Hello. It would be nice if the transaction had not been completely removed from the transaction list, but listed as simply refunded or cancelled. I wanted to see what variants I had originally selected to see if I can get them at a different vendor, but when I go to my transactions or click on the transaction ID from my email, I see no record of it. I understand that this was an unforeseen result, but it is irritating to have to go back and reselect what was originally selected.
I have also composed a lengthy email to Massdrop explaining my issues with their handling of this situation and their appalling lack of communication with us the buyers. I have requested a formal response from them as to what has happened, why, their reasons behind doing the refund with no explanation and removing the item from our transaction history, which means I no longer have a copy of the inks I chose should I chose to access this drop again in the future.
I will comment again as to whether or not I get a response. In the past they have handled my emails in a reasonable time frame yet, I have noticed on other discussion boards such as the Pelikan M205 blue swirl that they also ignore requests for information. Fingers crossed I would like some answers about this and an apology for the way it is being handled.
Indigoink
I am impressed. A person emailed me back within 12 hours as well as their official email arriving apologising for the situation and explaining the refund reason. I have asked if it is possible to keep our transaction history of this purchase in the same way unsuccessful drops remain. I would have liked to be able to access my choices for possible future drops . I doubt it will be possible to return the information but fingers crossed and if it means we can access it in future should something similar occur then so much the better. In future I will be taking photos of my order to prevent this loss of information occurring again.
same here! I wrote to them. Outrageous! I want my inks! It said before that on the way "...We have been in close contact with the vendor and the courier used by them. They informed us that based on the tracking we have a large batch of shipment was mishandled or lost at US customs. We are having the agent look into the whereabouts of the shipment and expect to update the group before noon PT time 1/10." So basically it got lost on the way. I don't care. Find it and send it to me. :(
I was refunded today about $47....i ASSUME this is for this ink order but there's absolutely no mention of what the money is for. PLUS the order has disappeared from my transaction listing. POOF! like it never existed. I had to search DeAtramentis Pearlescent, find this, and post here....I tried to email MD and when you email about an order, you need an ORDER NUMBER, which is now gone from my transaction listing. How weird is all of this?
Yawningreyhound
Same thing happened to me. No explanation given.
Pretty sure that there was suppose to be an update today about the inks. So there is still no information? So my money get to be held for months, and no one has a damn clue where the ball was dropped. Or is it to the point where Massdrop just wants us to ask for a refund?
Jared.Rhodes
If you notice 64 people have requested this. How can we warn them to steer clear of this one? I normally don't bother to read the discussion before I order something and I doubt if many others do too. You can bet I will in the future, that is if I ever order anything else. Why doesn't Massdrop just announce that they are refunding our money?
For those that received their inks,is the ridiculous wait worthy it? I am thinking maybe someone would be willing to sell samples to me so I can get out of this nightmare.
We have reached out to the vendor and are currently awaiting shipping estimates for the batch of backordered units. We currently expect to hear back from the late this week. We will make sure to update the group with the estimated arrival date as soon as the order is on its way.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 1/6 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
elimelendez
I am not sure which story to believe anymore,according to the email I received today part of the batch was lost/misdirected at US customs but previous communication indicated that the order had somehow not been filled. So do you mean they filled the rest of the order now and it has now gone missing?
I think some one needs to have a few words with the vendor and ask for compensation on behalf of those of us who are waiting patiently for the inks. This is not the way you do business with good clients like Massdrop which has the ability to purchase in brick and mortar scales. If I'm reading things correctly, the total purchase order is in the ballpark of $3,000+ (usd) there should be some leverage there to fix this or at least to request compensation for the extreme time lag.
Many of us wished to gift the inks or receive the inks as Christmas presents. It is now January 2017 and the ink we purchased in October of 2016 still is not here. We should have an update tomorrow, but perhaps if some of us have completed or partially completed orders, those should be shipped out to us. Why not give those of us with partially completed orders the ability to accept what is there and decide whether or not they want to wait on the rest or cancel the rest of their order?
Inexcusable.
The vendor is currently working on preparing the batch of backordered units for shipment. Based on current estimates it should be shipping early next week. We will make sure to update the group once the order is on its way.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 1/4 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
elimelendez
Please explain why orders made originally are considered "back orders" as if we were at fault for the delay. These are NOT backorders and should not be referred to as such. The vendor knew exactly how many orders there were up front and should have shipped them all. Why didn't they?
taking MUCH too long. requested a cancel through support.
Jazzman
I'm afraid I have as well. Also, too many bad things about the ink on Fountain Pen Network. I think the formula needs to be worked on significantly...
The group's bulk order arrived earlier to our warehouse in New Jersey and many of the individual packages have already shipped out. People whose order shipped should have received an email with tracking.
However, upon taking inventory of everything received, our team was made aware of a backorder affecting a handful of units. Rest assured, we've reached back out to the vendor to resolve this hiccup and expect to have the remaining units in our warehouse shortly.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 12/27 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
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So there is no current ETA on the missing inks until after Christmas? I mean, was there a failure to deliver the entire order or does De Atramentis simply not know how to count? This is just a very unsatisfactory update that gives little more than we will get it at some point, if they ship the correct orders. Or maybe just have to wait longer.
Thank you for your response, but I agree with the other commenters that this is not satisfactory communication. More details would certainly make deciding whether to cancel easier. Why were these missing from the original delivery? Is it possible for affected customers to receive communications more frequently than once a week, especially given the extreme delay? Does fulfilling the missing inks mean producing a new batch from scratch, and how does that affect lead times? Is Massdrop doing anything to prioritize affected customers with the vendor?
Awaiting delivery! While the group's order is on its way to our warehouse in New Jersey now, we've just learned that a minor clearance delay has prevented the shipment from arriving as early as originally anticipated. Rest assured, we've prioritized this shipment with our receiving team and will work to have individual packages turned around as quickly as possible once delivered.
Expect another update from us on 12/19 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
elimelendez
Can you please update this status of this product? Will Massdrop ship by Express in order for this product to arrive before Christmas?
Bulk order shipped! The vendor informed us that the group's order was picked up and is on its way to our warehouse in New Jersey. Based on the tracking provided, the order is scheduled to arrive on 12/9.
Expect another update from us on 12/12 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
We are still in contact with the vendor and just awaiting updated shipment estimates from them. We have a call scheduled first thing Monday morning and should get a bit more visibility in regards to when we can expect these in our warehouse.
Expect another update from us on 11/29 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Thanks again for joining this drop! We have submitted the group's order with the vendor for the De Atramentis Pearlescent Inks (4-Pack) and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will send the bulk shipment to our warehouse in New Jersey where our warehouse team will break it up into individual orders and ship them. The current estimated ship date from our warehouse is 12/9.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 11/23.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
elimelendez
Sorry I missed the drop, can I order if I live in Canada?
I didn't know De Atramentis has shimmering ink too!!!!!!!!Oooh I want all of them...but at the same time I already have way to many ink than I could use in a life time
This is exciting! It'll be a long wait, but given the time of year it will ship, it'll be like getting a Christmas gift to yourself. Though, is there a risk of the ink freezing in the postal system in December. That concerns me a little bit, as I live in The North.
Wish had more range of colours and cheaper international shipping.
Pardon my ignorance but when ordering the options for Metallic Color Pigment (MCP) 1 are two ink colors. For MCP 2 and 3 there is one each and for four there seems to be none! Could someone please clarify the differences in these options! Obviously I haven't used Shimmering inks before.
Suharsh
Figured it out ... it is a sorting issue ... 1st Metallic doesn't have two choices ... just one each.
Is this a limited quantity drop? Still need some time to pick between the colors!
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Liz how do we place order? I don't understand what we are supposed to choose? Four options but pigments, colours... I'm lost :(
Papish
Hey @Papish ,
For each bottle you get to choose the ink color, as well as the metallic-colored dust that will be inside the pearlescent ink. So for example, you could order four bottles of the Velvet Black, but each with a different sparkle inside. Or you could order four different colors, all with Copper metallic sparkle...
So during checkout, first choose your ink color for each bottle, then choose the color of metallic pigment you want inside (essentially the color of the sparkle). I hope this helps!
First the FC model 31 and now this.... And then fantasize how one of the blues would look in the FC31 Italian Ice... Oh boy!
that was helpful. Thanks.