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Showing 1 of 32 conversations about:
Indigoink
7
Jan 11, 2017
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Indigoink
7
Jan 11, 2017
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IndigoinkI am impressed. A person emailed me back within 12 hours as well as their official email arriving apologising for the situation and explaining the refund reason. I have asked if it is possible to keep our transaction history of this purchase in the same way unsuccessful drops remain. I would have liked to be able to access my choices for possible future drops . I doubt it will be possible to return the information but fingers crossed and if it means we can access it in future should something similar occur then so much the better. In future I will be taking photos of my order to prevent this loss of information occurring again.
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I will comment again as to whether or not I get a response. In the past they have handled my emails in a reasonable time frame yet, I have noticed on other discussion boards such as the Pelikan M205 blue swirl that they also ignore requests for information. Fingers crossed I would like some answers about this and an apology for the way it is being handled.