Dead of Winter Bundle Discussions | Drop

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Dead of Winter Bundle

FULL DISCUSSION

elimelendez

2201

Jul 29, 2016

Our vendor is currently in close contact with the manufacturer. They have let them know that the current release date for the Dead of Winter Bundle will be around 8/24. As soon as this happens the manufacturer will send the bulk shipment to our vendor, who in turn will ship it to our warehouse in New Jersey. We will make sure to keep the group updated on the progress of the order.
Thanks for your patience and expect an update from us on 8/25 or sooner if something comes up.

Jul 29, 2016

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vis_faust

Jul 30, 2016

elimelendezWe basically should expect our purchase no sooner than 2017 at this point... I don't mean to be rude, but I'm getting the sense that most of us feel that we've been lied to and are starting to regret this. I realize it's not your fault @elimelendez or even Massdrop's as to why it's taking so long (Plaid Hat Games' inability to give us a hard release date until recently). But this just felt a little unorganized and misleading.

Jul 30, 2016

Rsgladwin85

Jul 30, 2016

elimelendezWhile we appreciate your "updates". They are all but generic and vague. As was stated by vis_faust, we realize this is not your fault, nor massdrops fault. However it would be greatly appreciated if you'd communicate with the vendor, along with the manufacturer and pass on their customers dissatisfaction with how this has transpired. We have been very patient, however it's become unacceptable.
If I recall correctly this drop started off with a limit... which we reached. Then afterwards that limit was increased. Perhaps it's wrong of me for thinking this but, if they weren't even going to be able to handle the original limit within the agreed upon timeline, why would they increase that number? In my opinion, and I'm sure several others this is poor customer service.
As I said before it's not your fault Eli, nor explicitly massdrops fault. I love a lot of the deals that Massdrop has brought to us. However, after this experience I may not make any further purchases. As our vendor you should be doing everything you can to do right by your customers. Penalize the manufacturer in some way for their dishonesty to every purchaser, offer us some kind of incentive, or even just a sincere apology letting us know you're upset with how things are going as well would be better. The repetitive messages saying the same thing with ever increasingly distant dates just patronizes us. I hope you will take this into consideration, and not just give it a glance and move on.

Jul 30, 2016