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Showing 1 of 245 conversations about:
cameronbachman
619
Ultimate Guard
Dec 27, 2014
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Gorovers14
5
Jan 3, 2015
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cameronbachmanHello, I have emailed the provided link twice with no response. When can the buyers expect to hear about what is being done for those of us who received faulty products? Thanks!
London
6
Jan 8, 2015
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cameronbachmanAny updates? Zero replies to emails and it's been 12 days since you posted this.
cameronbachman
619
Ultimate Guard
Jan 8, 2015
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LondonHey @London, we've been in close contact with DeckTutor about defects in some of the binders and have determined that it has affected a small percentage of the binders.
Our Customer Service team has been swamped with the Holidays, but are working on reaching out to all affected customers to get them replacements. Everyone who has reached out to support@massdrop.com about this issue should have an initial response to begin the process today.
If anyone is having issues with their binders and hasn't reached out yet, please don't hesitate to do so and if you can include pictures it will be helpful for DeckTutor in identifying any and all ways they can improve the v2.
Thanks!
Our Customer Service team has been swamped with the Holidays, but are working on reaching out to all affected customers to get them replacements. Everyone who has reached out to support@massdrop.com about this issue should have an initial response to begin the process today.
If anyone is having issues with their binders and hasn't reached out yet, please don't hesitate to do so and if you can include pictures it will be helpful for DeckTutor in identifying any and all ways they can improve the v2.
Thanks!
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We are obviously disappointed that some of the orders have been received in bad shape. We are reaching out to the vendor to understand what happened in the manufacturing and shipping process to cause these problems. We will be following up to make sure that any existing problems are addressed and taken care of before we bring this product back.
If you receive a product that has arrived in unsatisfactory condition, please don't hesitate to contact support@massdrop.com.