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Diplomat Esteem Fountain Pen
Diplomat Esteem Fountain Pen
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Broken record, but sheesh! Is this pen EVER going to ship?? Massdrop, I suggest you only work with vendors who can hit a reasonable delivery window--say two weeks, and even that's pushing it--for non-custom, mass-produced items. i think you'll agree that this is the biggest bone of contention among your members.
These orders all shipped on April 18th, one day after our Estimated Shipping Date of April 17th stated on the page. Sorry for the delay. Your expectations may be reasonable, but, in this case they happen to not be in full alignment with what was promised.
Generally, with some exceptions, we allow 15 business days for items that are stocked in the US and 20 days for international. Stating a faster time would put intense pressure on our vendors, many of who get their largest orders from Massdrop and spend hours or days preparing shipments after a drop ends.
Accelerating this schedule would mean that most vendors would have to use air freight instead of ground, and - contrary to what some online retailers named after large rivers would have people believe - gas and trucks and planes and tires and people aren't free. We battle this misperception daily, and we're also constantly looking for ways to improve the fulfillment experience, so we appreciate you letting us know your views on that. We hear you, and everyone else; this is a MASSIVE undertaking, but it's one that we're chipping away at daily and planning for large-scale improvements over time. Please bear with us.
For now, if you're in a hurry to get something or feel that waiting isn't worth the price difference, Massdrop is not the place you want to buy it. So yeah, broken record...but if the record is skipping, maybe the listener's ears are just used to pop songs and not jazz, so the track just ended "early" because the track length wasn't looked at before the needle was dropped? I got analogies for days, most are worse than that one so let's not push our luck...
I first met the good folks at DiplomatUSA at the DC Pen Show back in 2015, and we are proud to know that Massdrop has played a big part in their rapid growth over the past years. I'm a big fan of their pens, as you can see from my comments here dating back to the first drop, and also of the way they've handled our business and engaged the community. They've consistently met our expectations for delivery, to the warehouse, and we're sorry that we couldn't extend that experience to you for this drop.
I hope your enjoyment of using this pen will far exceed your disappointment regarding the time between order and receipt.
I very much appreciate your thoughtful response--it's the first time anyone from Massdrop has bothered to respond, as far as I have seen, to the repeated complaints of the community over this particular aspect of your business model. As for Diplomat, I've bought two Diplomat pens through Massdrop before this one, and both were delivered long before the shipping estimate. Perhaps that colored my expectations for this drop.
I don't think anyone is expecting a 2-day turnaround on any of the products you sell, and I see your point about 15- and 20-day turnarounds and air freight vs ground. I also get it about putting undue pressure on your vendors. And I MUCH appreciate that you have left DHL behind and are now using FedEx Smartpost--a service that outpaces DHL by a country mile.
Having said that, there was a drop last year for an Italix fountain pen that took a full 8 weeks for fulfillment (the discussion page got ugly, and yes, i was a participant in the fracas). It took me a while to get back to the point where i was willing to buy from you again, because your communication was lacking in the face of that long delay. I just hope that experience isn't repeated.
But again, thank you for your response. My pen is out for delivery today, and i will be sure to post my thoughts.
I love working in a place where this kind of exchange can occur, and I also appreciate you taking the time to have thoughtful engagement with a goal of improving the community - that's why we're all here.
Parson's Italix, I remember that one. Sorry about that, thanks for giving us another chance. It is the nature of our business - not being in physical possession of most items we sell - that places us in a precarious position.
I can assure that we do decline to work with vendors - prospective and existing - if they cannot meet shipping deadlines. We're human, so are they. We make mistakes. We assume good intentions. We work to improve. You being here is a testament to that. Thank you.
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