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Showing 1 of 52 conversations about:
Tex-Arozzi
5852
Arozzi
Aug 14, 2017
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djw55
2
Aug 14, 2017
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Tex-ArozziHey Butch, I haven't gotten shipping confirmation. I only got an email on the 11th saying you guys were working with vendor and almost ready to ship.
John__w
67
Aug 14, 2017
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Tex-ArozziI've not gotten a tracking number. Can you email this to me? Let me know if you need me to send you my email address somehow, would rather not post it publicly here.
Jason_K_B
14
Aug 14, 2017
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Tex-ArozziMy tracking number from July 20th is still not showing any activity ....... any way you can send me the tracking information for my order as well?
keith023
7
Aug 14, 2017
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Tex-ArozziCan you send me my shipping info? Please email if you can or let me know if you need any more information.
Jason_K_B
14
Aug 15, 2017
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keith023Your not alone - I haven't gotten any tracking info from my request either. It's only been 20 hours, though .....
LibatiousLlama
3
Aug 15, 2017
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Tex-ArozziI have a tracking number but it claims it has not been shipped yet. still reads ready for ups.
keith023
7
Aug 15, 2017
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LibatiousLlamaYeah that seems to be the original UPS tracking number that was issued in July. Not sure why that was made but never used... Anyway, the lack of communication on this is a bit disturbing...
Tex-Arozzi
5852
Arozzi
Aug 15, 2017
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keith023That tracking number was from the first vendor that we originally had the product sourced from which has already been communicated to everyone in my previous post.
keith023
7
Aug 15, 2017
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Tex-ArozziThanks for the clarification here but I feel like discussions are not a great way to communicate it to everyone that has purchased this product. It's easy to miss these previous posts and it was confusing to indicate they all shipped out when that hasn't happened.
colinwilliams
6
Aug 17, 2017
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Tex-ArozziWas an early joiner in the first drop, have been waiting patiently, but we're now 7 days past when it was originally supposed to ship, and I still don't have a tracking number. Any progress on this, and is there any expected date for shipment?
sookaaron
1
Aug 18, 2017
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Tex-ArozziI would also like to request my tracking number. Getting a bit worried here.
Ad-Rock
0
Aug 31, 2017
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Tex-ArozziBrian,
Any plans on updating those that have NEVER received any valid info on their Spark order from the first drop? I'm going to quote you a little just so we know where things are (or are not):
- " There are NO issues with anyone's orders on the previous drop. The product did ship out on time per the expected shipment date that was posted on the previous drop. " - 2 weeks ago - " The shipments were not late. Everyone should have gotten their tracking information and I have spot checked a few of them this morning and they all show that the product is in transit and in route to you as we speak. There was no official communication about this as there was no need to as we shipped the products on time. IF the shipments would have been late then we for sure would have addressed everyone involved in the drop. " - 2 weeks ago - " It seems that the vendor has shipped out most of the products but there are still a few orders that we have not received tracking for." - 2 weeks ago - " That tracking number was from the first vendor that we originally had the product sourced from which has already been communicated to everyone in my previous post. " - 2 weeks ago
So far I know one or more people from the first drop have NOT received ANY valid tracking number for their order or been offered ANY option to change to a different color (because the supplier had issues supplying the color they originally ordered) or canceling the order all together... besides the fact that many actually had not received any communication from you, the Buying Manager and the one "who leads the Tech Community at Massdrop". In fact, it wasn't until contacting Support here to figure out where their multi-hundred dollar tech device is and why they haven't received it have many gotten any info on this drop in the last 2 weeks.
Brian... please reach out to those that have posted here asking for your help, and please communicate with your Support department regarding this first DJI Spark drop and those that are waiting for their items and have received no valid active info and help.
Thank you
- " There are NO issues with anyone's orders on the previous drop. The product did ship out on time per the expected shipment date that was posted on the previous drop. " - 2 weeks ago - " The shipments were not late. Everyone should have gotten their tracking information and I have spot checked a few of them this morning and they all show that the product is in transit and in route to you as we speak. There was no official communication about this as there was no need to as we shipped the products on time. IF the shipments would have been late then we for sure would have addressed everyone involved in the drop. " - 2 weeks ago - " It seems that the vendor has shipped out most of the products but there are still a few orders that we have not received tracking for." - 2 weeks ago - " That tracking number was from the first vendor that we originally had the product sourced from which has already been communicated to everyone in my previous post. " - 2 weeks ago
So far I know one or more people from the first drop have NOT received ANY valid tracking number for their order or been offered ANY option to change to a different color (because the supplier had issues supplying the color they originally ordered) or canceling the order all together... besides the fact that many actually had not received any communication from you, the Buying Manager and the one "who leads the Tech Community at Massdrop". In fact, it wasn't until contacting Support here to figure out where their multi-hundred dollar tech device is and why they haven't received it have many gotten any info on this drop in the last 2 weeks.
Brian... please reach out to those that have posted here asking for your help, and please communicate with your Support department regarding this first DJI Spark drop and those that are waiting for their items and have received no valid active info and help.
Thank you
Tex-Arozzi
5852
Arozzi
Aug 31, 2017
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Ad-RockAd-Rock,
Thank you for your message. I looked into your order for the DJI Spark but noticed you were not a participant on this drop. However, everyone in this drop has been contacted offline by email, their orders have been taken care of at this point.
As far as your reference to my own statements, when I said those things they were 100% accurate. However, things change. The members that did join this drop were very understanding of the situation and patient as well which I greatly appreciate.
The last member to post something as of yesterday was a one off situation and he has also been contacted as to his order. Everyone else's orders at this point have shipped. I appreciate your concern for the community as well and anyone who has been around and knows me will tell you that I am always here for the community pretty much 24/7 and do my absolute best to resolve issues that come up as quickly as possible.
Lastly, you made some assumptions that people were not taken care of but they had been. The participating members of this drop have either received their products at this point or have tracking information for their orders. Obviously due to the delay in shipments we also offered full refunds if members choose to go that route. However, most members choose to stick it out which again we really appreciate!
Cheers.
Thank you for your message. I looked into your order for the DJI Spark but noticed you were not a participant on this drop. However, everyone in this drop has been contacted offline by email, their orders have been taken care of at this point.
As far as your reference to my own statements, when I said those things they were 100% accurate. However, things change. The members that did join this drop were very understanding of the situation and patient as well which I greatly appreciate.
The last member to post something as of yesterday was a one off situation and he has also been contacted as to his order. Everyone else's orders at this point have shipped. I appreciate your concern for the community as well and anyone who has been around and knows me will tell you that I am always here for the community pretty much 24/7 and do my absolute best to resolve issues that come up as quickly as possible.
Lastly, you made some assumptions that people were not taken care of but they had been. The participating members of this drop have either received their products at this point or have tracking information for their orders. Obviously due to the delay in shipments we also offered full refunds if members choose to go that route. However, most members choose to stick it out which again we really appreciate!
Cheers.
Ad-Rock
0
Aug 31, 2017
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Tex-ArozziBrian,
Your are correct. I did not participate in this drop... but a family member of mine has, and I do know what has happened in this persons situation.
I hope everyone that was part of this drop is as positive and happy with how things were handled as you are. I think people can go back and read the timelines and get the gist of how things have worked out.
I just wish communication would have been better when it came to this first drop and orders not going out on time, for whatever reasons. I do hope the participants from the first drop had their orders fulfilled correctly as a priority as I know a second drop for the DJI Spark (and Flymore package as an option) happened and was ended early. I'm sure they have been taken care of as well.
Anyway... I have no doubt you and your team are doing your best :)
Cheers
I hope everyone that was part of this drop is as positive and happy with how things were handled as you are. I think people can go back and read the timelines and get the gist of how things have worked out.
I just wish communication would have been better when it came to this first drop and orders not going out on time, for whatever reasons. I do hope the participants from the first drop had their orders fulfilled correctly as a priority as I know a second drop for the DJI Spark (and Flymore package as an option) happened and was ended early. I'm sure they have been taken care of as well.
Anyway... I have no doubt you and your team are doing your best :)
Cheers
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I wanted to address the previous drop. There are NO issues with anyone's orders on the previous drop. The product did ship out on time per the expected shipment date that was posted on the previous drop.
The shipments were not late. Everyone should have gotten their tracking information and I have spot checked a few of them this morning and they all show that the product is in transit and in route to you as we speak. There was no official communication about this as there was no need to as we shipped the products on time. IF the shipments would have been late then we for sure would have addressed everyone involved in the drop.
If you have not received tracking information you can let me know. I am more than happy to email it to you.
Cheers,
@djw55 @John__w