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cwtopel
15
Oct 17, 2016
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A-tom
3
Oct 17, 2016
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cwtopelI got more or less the same response 5 days ago.
At what point am I eligible for a refund I wonder?
I will ask support this question (since they don't read this thread apparently).
-Thanks for contacting Massdrop Support. I have gone ahead and contacted our logistics team to get an update about order progress and any possible delays. We are currently waiting to get some information back. Please continue to monitor the discussion board for updates and if we get any additional information we will be sure to pass it along.
We appreciate your patience and understanding in this matter.
-Thanks for contacting Massdrop Support. I have gone ahead and contacted our logistics team to get an update about order progress and any possible delays. We are currently waiting to get some information back. Please continue to monitor the discussion board for updates and if we get any additional information we will be sure to pass it along.
We appreciate your patience and understanding in this matter.
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"Thank you for contacting Massdrop Support and we apologize for the delay in shipping out your order. I have brought this to the attention of our logistics team and they are looking into what is going on. We will be in touch once we determine the cause of the delay."
Translation: No one has any idea what's going on.
I wouldn't be surprised if DXRacer had some inventory or ordering issues. But for Massdrop to not post any updates about this? That's inexcusable. What's really unsettling is that @HeatherV has yet to respond to any comments here asking about an update.
Massdrop: Where are our items? Are they stuck in the mail? Ordering issue? DXRacer messed something up? You messed something up? The order never went through? Is it being fixed?
More importantly, why haven't we been told what's going on?