DXRacer Iron Series Chair IS133/IS133FTsearch

DXRacer Iron Series Chair IS133/IS133FT

DXRacer Iron Series Chair IS133/IS133FT

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Did this just drop again recently???
Does this drop have the warranty through DXRacer? I am referring to TSwansons post the last time this was dropped, so I hope this drop is different.
Hey everyone,
I have some bad news about your warranty:
***It doesn’t exist.***
The product page here on Massdrop claims that the chair includes:
“DXRacer Lifetime Warranty for the steel frame, 2 years for chair parts (not including normal wear)”
Well, I got my chair and one of the mechanisms on one arm rest is broken - the button to allow you to move the rest in and out just doesn’t work. So, I called DXRacer to use my 2 year parts warranty, and they told me the following (partially paraphrased because I didn’t record the call, but I’ve not embellished at all):
‘Unfortunately, we cannot honor the warranty because the chairs weren’t sold through us, and Massdrop is using an unknown/unauthorized vendor. Because of that, you don’t have the lifetime or two-year warranty.
We (DXRacer warranty department) were confused about this because we had no idea that Massdrop was selling these chairs.
Unfortunately, you’d need to purchase a new arm rest at full price, at $55.’
Before I even called, DXRacer was wondering what was going on with this drop.


So, I contacted Massdrop about this because, wtf, right? I also asked them to assure me that they’d let everyone who bought the chairs know about their lack of warranty.
After the first reply, Massdrop told me that they can offer me a $55 partial refund to make up for the broken arm rest or a full refund, and that they can’t make DXRacer honor the warranty. Though, they did mention that DXRacer “Normally DXRacer would honor their warranty for products sold on our website. If they are not willing to do so, then you can return the chair to us for a refund.” EDIT: I have confirmed with DXRacer that in the past, when Massdrop has sold chairs THROUGH DXRacer, they have honored the warranty. However, for this drop, they did not go through DXRacer.
They didn’t reply to my request to let everyone else who participated in the drop know about the warranty. They just chose to direct blame at DXRacer.
I declined their $55 partial refund offer because the warranty (LIFETIME and 2-year) is worth a lot more than $55. I’d still have a $430 chair without the warranty that it was supposed to come with.
I emailed back and told them that if I need to accept that they sold us these chairs that don’t have the warranty that was promised, they should be offering more in terms of compensation.



In the final email to them, in which I again asked for assurance that they would notify all participants of the truth about the lack of warranty, I also asked them if they would comment on the statement from DXRacer about Massdrop not using an authorized vendor and about how they could have sold these chairs without DXRacer’s blessing.
Massdrop replied, saying that they cannot disclose vendor information but that they “would be happy to help with future warranty claims for the chair [note from me, TSwanson: whatever that means…]. At this time we are not able facilitate a replacement claim and are only able to help with a refund though.“
So, Massdrop has refused to assure me that they would tell everyone here the truth about the warranty and they (as of this posting) haven’t removed the warranty text on the product page. They don’t appear to be taking responsibility for this error, otherwise they would have immediately removed the warranty text and sent out an explanation to everyone here.
I don’t know about you all, but a large part about what made me buy this chair was the included warranty. I’m sending the chair back for a full refund and buying a new chair through DXRacer so I can get the official warranty. DXRacer support was really helpful and I had their blessing to explain here what happened.
TSwanson
Hey, good looking out. Looks like Massdrop's been caught in a little false advertisement. Whether it was intentional or not, we still did not receive what we paid for. If Massdrop's does not make good on their part of this drop, bbb.org will get a full right up. Getting a full refund is not near the answer either. You'd have to pay a ridiculous shipping cost to get it back to Massdrop. I no longer have my packaging. I'll engage them as well. Let this thread be a warning for the next DXRacer drop.
BL1X
MassDrop provided me a prepaid return label, thankfully. I would hope they'd do the same for anyone else in my same position.
Just assembled mine. Foot rest and lumbar pillow are not comfortable. I like the head pillow. This thing is a beast shipped at 88 lbs so probably around 80 assembled. It's nice and solid and aside from the above, quite comfortable. I'm curious what others think of the foot rest. Anybody know what the o-rings were for?
BL1X
I was wondering the same thing about the o-rings. They weren't mentioned in the documentation and I didn't notice them preinstalled anywhere, in case they are spares.
I really like the foot rest. It's only useful and comfortable if I'm reclining, which makes sense. I fell asleep on it already.
The headrest, for my 6' 2" self is positioned too high to be comfortable while strapped on, but if i undo it and lower it to around my shoulders, it's really nice.
BL1X
Hey, see my new comment at the top. It's about your warranty.
Just got my tracking number, Shipping via FedEx, Mine was shipped from MO, on the 14th. It's gonna be at my door in CA " Thu 8/17/2017 by end of day" :)
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jmass
Hey, see my new comment at the top. It's about your warranty.
Hey, see my new comment at the top. It's about your warranty.
This sucks, I just missed this sale. I wanted to buy one. Hopefully it comes back or another DX Racer chair like the classic series.
Really hope these comeback! How successful was the last drop?
Hitcha
IIRC, 13 chairs were sold.
Anyone have any idea why they have those extra pieces of plastic at the ends of the feet? Looks like there's plastic pieces that align with the three circles, but I can't see any reason they did that. Just one more extra piece to break off...
RstyKnfe
That's exactly what they are. They snap onto the legs via those holes there.
I don't imagine them breaking, unless your Roomba has a spinning tungsten blade on top of it. I will admit, they're a pain to remove. You must make your decision beforehand if you want them on or not.
RstyKnfe
I forgot to snap them in during the assembly of my chair. It does nothing other than alter the chairs appearance.
Could we get some better screen shots? The left and right sides are just flipped images (as evidenced by the identical leather creases at the headrest) and they just photoshop the logo on the picture.
Also, there are no pictures with the footrest extended. I'd really need to see how far the foot rest goes out.
No pictures of the extra pillows, either...
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I thought I had found every possible video on it out there, but you found the best one. Thanks!
TSwanson
It's the same chair I own. Had it bookmarked for reference.
How long do these things last? I hate it when the cushion flattens out after a while.
pongops
I'm 160lbs and have been sitting like a ball, knee touching chin, for the past year in the chair and the cushion is still going strong. My old chair went flat within a month. DXRacer uses absurdly thick foam in their chairs.
pongops
We have a now 3 year old DXRacer Iron Series Chair in the office still being used today. It looks nearly the same as when we got it. Very durable and good quality chair.
I got the DXR Iron Series as an office chair for my wife ... and she loves it. And she's no gaming aficionado or chair snob, just a hard-working lady that spends a lot of time at her desk. At first glance, she thought it was too fancy. But now she'll actually comments on how comfortable it is. High praise.
How does this compare against good office chairs like a steelcase leap or herman miller aeron?
whomad1215
It's hard to say. The Leap and the Aeron (and Steelcase's Gesture & Herman Miller's Embody) are both absolutely excellent chairs, and they should be - Steelcase and Herman Miller are a couple of the biggest leaders in office chair technology. I've been lucky enough to try all 4, and would be happy to answer any questions you may have about them. If you can afford it (and I am biased saying this), I would recommend trying out and going for Steelcase or Herman Miller rather than a chair designed for gamers. The premium is likely worth it for a lot of people - but there is a premium, they're all around a grand whereas gamer chairs are something like 200-400. It's not really a fair comparison.
That being said, everyone is different and they have different preferences. I strongly recommend you try out any chair that you're interested in using - especially if you'll be sitting on it for hours a day for months or years to come. If you can't try it out, make sure to buy it from a place with a good return policy.
Treat it like a mattress if you can - if you'll be sitting in it for a sizable % of your time throughout the year, make sure you like it and don't be afraid to invest in the chair if you can afford to do so, it's quite the health-concious decision.
I joined this drop on 9/8. I received my chair today, 9/20. It was attempted to be delivered yesterday, but I wasn't home when FedEx stopped by. This is the fastest shipping I've seen on a drop. Massive kudos to DXRacer for getting the chair out to me so fast!
I never got a shipping notice but it arrived yesterday. I guess thats even better!
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These are mostly comments from the last dxracer drop.
BL1X
Lol, didn't even see that.
Just about there! We've been in touch with the vendor regarding the group's order and they've let us know that they are still working to gather and package the group's order for individual shipment to each of you. We will continue to check in with them throughout the fulfillment process and update the group again as soon as everything is sent out!
Expect another update from us on 9/21 or sooner if something comes up.
If you have any questions, please visit our Help Center (https://massdrop.com/helpcenter).
Just want to say that it looks like they're shipping! Got my notice from fedex a few hours ago
Thanks again for joining this drop! We have submitted the group's order with the vendor for the DXRacer Iron Series Chair IS133/IS133FT and they are working hard to prepare it for shipment.
As soon as the group's order is ready at the vendor's location, they will ship the individual orders directly to you. The current estimated ship date is 9/21.
We will keep the group updated throughout the fulfillment process. You can expect an update from us by the end of the day Pacific Time on 9/15.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
also if you're an average size dude like me, 5'6, 160lbs this chair wont be too big - i actually love how firm it is because it can support heavier people. the backrest doesn't go up too high either. it's a really slick chair
oh my god i have this one with the footrest and this chair is worth every penny
Well, I got my chair in 3 shipping days (today, September 6th, due to the long weekend). I paid $397~ for the chair with the footrest. First impressions: yeah, it's worth it. The seat is firm, like a new car kind of firm. You know it is going to break in nicely. I did not get this Iron Series - I got the Classic Series - and I am glad I did. I am but 5'11" and I am not in my best shape at ~200lbs. I am generally skinny, and still manage my 34-36 jeans. The side bolstering is just right. Granted, this is more of the 'office' chair, there is less metal bars throughout the chair, but I am not complaining. I knew I like to sit at odd angles sometimes, and wanted a chair I could sit in those positions. I am testing out the lumbar pillow, it might just work. I tend to slouch while I game. This chair has me feeling the desire to sit up straight. Getting in and out of the chair is so nice as well.
My chair has the footrest. I was iffy on it - I could buy a footrest off Amazon for the same price, etc. I ended up going for it and I am glad I did. It comes pre-attached, slides out easily when you want it but stays put when you don't need it. The recline plus the footrest, you couldn't make that work with any other footrest. It feels like a dentist chair when fully reclined.
My wife recently purchased a $200 Serta chair from OfficeDepot. It SUCKS. We tried a bunch of chairs, and the only good one is out of stock and not available for order, still at $200. So I paid an extra $200 for a chair I am fairly certain will last me a very long time.
I went with DXRacer over cheap brands on Amazon and I am glad I did. I went with the Classic because it looks unique and I cannot find a knockoff, so I know it was designed first by DXRacer. I think any chair you get like this will be well worth it and you will enjoy it, Iron Series or whatever. If I ever get another I will try out the Iron Series to see if there is more of a hug to it.
My previous chair was an expensive leather chair which I sunk into when I sat down. It was very comfortable. But I often got headaches after long nights of gaming. We will see how this works. Already though, my posture and hand position is so much better. I anticipate good things.
Vexus
Don't buy chairs from Office Depot man. If you have stores like Design Within Reach near you, it's worth it to visit one. You get to try just about every decent chair you can think of.
I hate this to be my first post on this site, but for $379.99 + $30.00 shipping ($409.99 total) you guys could just buy direct from DXRacer using a google-found coupon code and it would only cost $13 more but it would ship much sooner. The only real savings I see is if you get the footrest. If this site is focused on a literal 2.7% discount, it is not worth my time. I will keep an open mind, but order this direct.
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If mass drop didn't charge shipping it would only cost us about $409 usd. I believe mass drop charges shipping because they have dx racer send them a bulk shipment and then sends them out themselves. In the end people are not really saving much in the end if they use the coupon that you provided. Without the coupon they save about $30-$60 buying from mass drop.
tim-wong
Not only, Massdrop only offers a one year warranty while DXRacer has their great lifetime for frame and 2-year for other.
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Ah Prime Day probably. I know someone that can custom order you one unit for $767 if you're interested. Brand new with warranty, adjustable lumbar and hard floor casters. There's a 3 week lead time to build the chair however. Let me know if you want contact info lol.
jay.liu
That was it and thanks for the offer but it's a little over my budget ATM.
If this is the same size as the drifting series chairs. They are tall, but are much more narrow than you would expect. I'm a 30"/32" waist and it fits me very snug.
How are the lumbar and head pillows attached to the chair? I cant find a picture of this model with the pillows for comparison.
CANADA. Honestly how many times does it need to be requested?
Vystas
Pretty sure its DXRacer, who has multiple places for different countries, and not Massdrop who decides if it can be shipped to Canada or elsewhere. Just a guess though.
is this one bigger then the classic series?
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layndime
The backs on the Iron series are a little taller.
layndime
Both chairs can handle people 6'3 or less and under 300 lbs. Aside from the noticeable aesthetic differences I am not sure of any other differences between the two.
What's the difference between the FT and regular? I'm sorry if I missed it.
with Ft is a foot rest.
I am 5'6 with a thinner female frame. I am concerned as to whether the arms are too far apart to adequately support my arms while gaming (usually several hour sessions with no break). Anyone have this chair currently and can comment?
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Thank you!
Claire_T_Lane
I suggest you look into an Aeron size A or B or the Herman Miller Sayl chair if you are concerned about comfort over looks. In the ergo world, weird looks is the only thing DXRacer has going for them.