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Product Description
Whether you’re hammering out a spreadsheet at the office or hammering out a strategic battle plan in the latest first-person-shooter, the DXRacer King Series will help you stay comfortable with a fully customizable frame for long lasting support. Held to DXRacer’s strict quality standards, each chair has been tested to far exceed the functionality and convenience of a regular office chair Read More
mcavNo kidding, that takes some serious cojones to sit there and screw your customers over with a drop, and then proceed to start right back up with the next one.
This is the message I received late today...
The vendor has reached out to us to let us know that unfortunately the chairs that were re-routed by UPS arrived in unsellable condition. As things currently stand their warehouse doesn't have enough units to fulfill orders that are still open.
After discussing it at length with both our vendor and the Massdrop's internal team, we have decided to cancel everyone's order and add a $50 credit to partially compensate for ongoing complications.
This was a very difficult decision to make due to the various delays and miscommunications that occurred during this drop
Refunds will be applied to your payment method within 1-3 business days. The credit will be added to your Massdrop account and will be ready to use in any future drop.
As stated before we apologize for the great inconvenience this drop caused. We are currently in the process of revamping our fulfillment process for these particular high value, high mass products, in order to avoid this happening again.
If you have any concerns on how things were handled by us please reach out to us athttps://www.massdrop.com/support and we will be sure to do our best for future drops.
Thanks for your support and we hope to better serve you and the community in the future.
So does the fact that I got refunded (still pending) and I no longer have a link on my transactions means I will not be receiving a chair and am no longer part of the drop? Or is it part of the new tracking reissue and the money will be pulled out again on shipping? I need to know because it was intended as a gift, which is now late.
After working with UPS in order to locate these units we are happy to report that missing DXRacer chairs have been found. These are now on their way back to the vendor's warehouse after UPS redirected them. DXRacer is working on re-shipping these units with new labels.
Based on current estimates these should be going out by the end of the week. As soon as the chairs ship each member will receive another email with a new tracking number.
Our sincerest apologies for the multiple delays experienced during this drop. Once everything has been shipped out we will evaluate every step in this drops process to make sure fulfillment is smooth moving forward.
Thanks for your patience and expect an update from us on 7/25 or sooner if something comes up.
elimelendezIt will be nice to also receive the $50 dollar credit towards future purchases given all that's happened also like to appreciate all the hard work into getting this resolved. Thanks again for being on top of it.
elimelendezYeah, it's well past the end of the week, and it's also now late on 7/25. I see neither an update or a tracking #. Your helpdesk seems to be giving me the run-around just posting crap from the discussion here. Where the **** is my chair?