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Showing 1 of 19 conversations about:
AFD_0
127
Jan 16, 2019
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Is Echobox out of business now? Their website (echoboxaudio.com) was working fine a few days ago, and now only comes up as a 'parked' domain.
Just received my Nomads yesterday and wanted to see if I could buy a 2nd cable to ship out for shortening and re-termination (that way I'd still have the original cable if the custom job goes south).
SunsetShores
47
Jan 19, 2019
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AFD_0Just looked up the domain which is parked awaiting renewal or deletion per Go Daddy since December 31st. Not a good thing but their iem's are built to a high standard so I expect them to be durable but we may not get new products from what appeared to be a very promising start up...if anyone knows the story, please share it.
JoshThomas
58
Echobox Audio
Jan 22, 2019
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AFD_0No, we're not out of business :)
We had to switch our domain recently - www.echoboxaudio.co
SunsetShores
47
Jan 22, 2019
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JoshThomasJosh, you need to check this out...I just, once again, went to that website and I am directed to a GoDaddy website that says the domain is parked pending renewal or termination as of December 31st. Something is radically wrong . Hope you all can fix it...wish you all great success!
braswes
110
Jan 22, 2019
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SunsetShoresthe site is up and working. Just tried it. Note - they have changed to a .co TLD, not .com
JoshThomas
58
Echobox Audio
Jan 22, 2019
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braswesYes, thank you for this, Braswes. Our website is temporarily parked under another domain (www.echoboxaudio.co)
Sorry for any inconveniences this may have caused. Thank you for being a valued customer! If you have any questions regarding services/support, you may contact us at support@eboxaudio.com. A customer service representative will be with you within 24 hours.
Also - if you have any questions feel free to reach out here, and I will get back to you ASAP.
Thanks!
-Josh
SunsetShores
47
Jan 22, 2019
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braswesPerhaps I am out of touch but I NEVER heard of a .co website...I assumed the .co was a typo and used .com....I recommend more education for those of us not so hip! What is a .co TLD? Is the .com domain going to be renewed? Glad to know things are not dire. Thanks!
JoshThomas
58
Echobox Audio
Jan 22, 2019
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SunsetShoresyou and I are on the same wavelength! We needed to choose something temporarily, and that seemed like the closest option as to not confuse anyone
JoshThomas
58
Echobox Audio
Jan 23, 2019
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zambokneeThat's not our website :)
Our website has an "o" right where it should be!
JoshThomas
58
Echobox Audio
Jan 23, 2019
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zambokneeno problem at all :)
We hope you enjoy your headphones! Any questions at all please feel free to reach out.
zamboknee
66
Jan 24, 2019
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JoshThomasI actually do have a question. I got the Finders on their last massdrop but I mistakenly got em without the mic. Just didn't realize it when I joined. Is there an accessory/mic add-on I can incorporate into these NON-mic Finders? Thanks!
JoshThomas
58
Echobox Audio
Jan 24, 2019
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zambokneeI don't believe so, unfortunately! You can find our Mic finders here, however: https://echoboxaudio.co/products/finder-x1
zamboknee
66
Feb 19, 2019
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zambokneeYour customer support is lacking Josh. Havent heard back from them in weeks.
JoshThomas
58
Echobox Audio
Feb 27, 2019
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zambokneeSorry for the delays, there's been a lot going on in the past weeks. Send me a note directly. I'll take care of you.
Josh@eboxaudio.com
zamboknee
66
Mar 13, 2019
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JoshThomasI sent an email to you and you have NOT responded. I consider that NOT taken care of.
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