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EGEN Cellink Dash Cam Battery NEO
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EGEN Cellink Dash Cam Battery NEO
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Product Description
A dependable high-capacity battery that’s been praised by dash cam users around the globe, the EGEN Cellink is apt to power the latest systems with ease. It comes with an integrated smartphone app that allows you to monitor battery percentage and power draw Read More
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keyboard_arrow_downWazzabi
1
May 9, 2019
Anyone having trouble trying to get a defective battery replaced? Manufacturers page says it has a year coverage from date of purchase. Drop says it's only 30 days since there is no description on their page stating any warranty.
https://helpdesk.massdrop.com/hc/en-us/articles/360019103794-Do-products-purchased-on-Drop-have-a-warranty-
My take is if it has a manufacturer's warranty, it should be covered. Drop is giving me a hard time to get a battery exchanged, or to aid in getting a battery exchanged.
I've been a long Drop customer, and if this is their policy, I will need to rethink any future business.
lassetjus
354
Oct 25, 2018
@Massdrop Did you find a new supplier for this or still using the same supplier who elicited all the negative experience comments below?
lassetjus
354
Oct 25, 2018
Man, reading the comments below has me scared of this drop. Otherwise I would be interested. This is $289.99 at blackboxmycar after using their $30 off code. Spliced hardware is additional $30, same as here. $50 difference not factoring in shipping or sales tax.
sithanas
17
Sep 14, 2018
So if you don't add any of the accessory cables, you just get the cigarette lighter (5 amp) input cable and the cigarette lighter output port? So the male 12v cigarette lighter and the female 12v cigarette lighter cables?
shemazar
2
Sep 8, 2018
There’s a newer version of this @ 112 wAh. Cellink Neo9. We should get a drop on that!
Alanbtw
1
Aug 25, 2018
This was the first drop I participated in and I was not pleased. First, the box didn’t come with a 12V input to charge the battery which I thought that was standard to have and the second thing is that the spliced output wire that I paid extra for is faulty. I sent a ticket to customer support but after reading about everyone else’s problem with the customer support I don’t expect to get a response anytime soon.
jchen1
1
Aug 6, 2018
This is my second attempt to order this item. The first time, I only received the cables and no battery. This time, I received the battery with the hardwire kit but did not receive the output cable (female cigarette socket to connect to a dashcam).. The manuals came filthy and looks like they were used and just thrown in there. I also got some hair as a bonus item..
I have a battery that is useless without any way of connecting to my dashcam.. Hope massdrop fixes this drop or completely discontinue it.
I have a battery that is useless without any way of connecting to my dashcam.. Hope massdrop fixes this drop or completely discontinue it.
samesame
0
Apr 18, 2018
really bad customer service. First the battery was delayed by a month , then when it arrived you gave me the wrong wires (direct hardwire kit & spliced hardwire kit) instead of the cigarette port cable that i paid the extra $20 for. Is massdrop going to refund me the extra $20 or send me the right cables????
samesame
0
Apr 22, 2018
Yeah I got the battery at least. Wrong cables though. They at least issued me a partial refund
jchen1
1
Aug 13, 2018
samesame@samesame how long did it take massdrop to resolve the problem and what was their resolution method? Did they basically tell you to keep the battery and source the wire yourself through the partial refund?
I'm in a similar situation now unfortunately. This is my second attempt at the drop and I got the battery but don't have the female cigarette output needed to connect to any dashcam.
I'm in a similar situation now unfortunately. This is my second attempt at the drop and I got the battery but don't have the female cigarette output needed to connect to any dashcam.
jchen1
1
Mar 30, 2018
Is it just me or did anybody else only receive the cables? No battery in the small package/envelope..
jchen1
1
Apr 30, 2018
@Sergiogm23 sorry, I don't get notifications so I didn't see this message till now. I contacted them and they said there was an error in the packing process.. They also didn't have anymore stock at that point so they refunded me and gave me some credit for my next purchase.
Tbh, I don't understand how they "didn't have any stock left." If it wasn't in the package, where did my "reserved" battery go? Time to wait another month...
Tbh, I don't understand how they "didn't have any stock left." If it wasn't in the package, where did my "reserved" battery go? Time to wait another month...
Sergiogm23
0
Apr 30, 2018
jchen1No worries, I don’t che this site that often either. The same thing happened to me and I got the same response. They told en to return the cables and I would get a refund. I just returned them so let’s see if I get any credit.
I bought teo blackvue cameras a few months ago and I didn’t have any issues so I was hoping for the same on the battery.
I bought teo blackvue cameras a few months ago and I didn’t have any issues so I was hoping for the same on the battery.
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