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Canoethrasher
13
Oct 12, 2018
Took delivery on wednesday. included software loads easily on pc. Unit is sturdy though certainly not even close to industrial/commercial grade. you have to use the included software which doesnt do much for editing. Did two trials yesterday with two different engraving depths. Laser engages and follows protocol. Unfortunately absolutely no engraving happened. since there is no user support and just a basic manual - there Is no way to troubleshoot. Could be user error. Could be defective. Im new to engraving but not new to tech and troubleshooting. No luck. Could have spent the money much bettet than on my new paperweight
Kris_K
118
Jul 12, 2019
CanoethrasherI have actually tested this and it does work, it is a basic Laser Engraver and not meant to have industrial applications. I will reach our to the vendor about your issue, it might be that the power setting you had it on was not strong enough for the material, this can be fix 2 ways, 1) increase the power of the laser 2) reduce the speed of the laser so it has more time to engrave each action point
Canoethrasher
13
Jul 13, 2019
Kris_KPower settings were set to max, speed was at slowest setting. Materials were the provided sample materials including basic cardboard. I was expecting slow, basic, application - massdrop provided me a refund.
Elecrow
3
Elecrow
Jul 13, 2019
CanoethrasherHi, This is Wilson from Elecrow, thank you for your suppprt, also sincere apology for the trouble that caused to you. Could you send me a video to show how it works now? my Email is wilson@elecrow.com