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I hate to say it, but I bought two of these pens on the last drop. It is not that I don't like the pens, I do. I guess I am not as particular as some and I find the pens well made and they work well....or maybe I should say one of them does.
When I got the pens I decided to put a Fisher Space refill in one and a Pilot G2 in the other to decide which refill I preferred. I ended up preferring the Pilot, for awhile, until I started getting glops of ink on everything. I went back to the Fisher and while it might not be as smooth as the G2 it just worked. No glops. Great. So I buy a handful of refills and decide that I will use them in both pens. And that is where the problem started.
No matter what I did, I could not get one of the pens to work. Every time I would hit the plunger to protract the refill, the refill stuck down in the tip. I tried everything, I swapped the entire pen guts with the one that was working and still no joy. Even more interesting is that the guts from the non-working pen would go into the other pen and function just fine.
A closer inspection and I discovered that the hole where the tip of the pen protrudes was smaller on the non-functioning pen. It was OK with the Pilot refills but apparently there is enough of a difference with the Space refills that it did not work. Crap.
So, I contacted Grafton and after exchanging emails with them I was told to cut the spring, like that would do any good. And it did not. I sent them an email outlining the issue as above and as a response I got a curt message asking me "Well, what do you want us to do about it?". I simply asked to exchange the faulty pen for a new one; same color, same pen. It would seem this should be an easy issue to resolve.
Well, here I sit two days later and I still have not received any kind of a response. No address to ship it back too, no RMA, no acknowledgement what so ever that they will work with me to get this resolved. I can't help but feeling that they have simply decided to ignore me.
Keep this in mind if you decide to do business with this company. If you get a pen that works, great. If not, well it seems you just have to eat the loss. Mass Drop, I hope that you follow up with Grafton. I am still hoping for a resolution. I liked the pen and had plans to order pens for my kids and my wife. Now I am not so sure, alternatives are more expensive but then again cost means nothing if the pen you get does not work. :-/