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Tyler
2438
Dec 16, 2015
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Hey again everyone,
We wanted to bring the group up to speed on the latest happenings in this drop. At this point, we've dispatched the second shipment of boxers to complete everyone's orders whose units were not affected by the original backorder from the vendor. You will see a second tracking number in your transaction page to reflect this. We've been told the backordered units are en route to our warehouse now and scheduled to arrive by the end of the week.
Recently, with your help, we've been notified that a handful of packages from the second shipment have begun arriving that also only contain a single pair of boxers instead of the two remaining missing pairs (for quantity "1" orders). Luckily, most orders have arrived as expected with both units. The issue of a single unit arriving for shipment two is new to us and we're actively investigating the possible root cause. All records on our end show that the correct outstanding amount should have been shipped based on Packing Lists and shipping weights. We will be on the phone with our warehouse team first thing tomorrow to resolve this secondary hiccup. Additionally, if you only received a single pair in your second shipment, please reach out to Community Support to let them know. https://www.massdrop.com/support
A major thanks again to everyone for remaining patient and understanding as we work hard to make this right for all involved. We realize these hiccups are quite undesirable and it's our aim to fix this for the group ASAP. You can expect an update from us by the end of the day Pacific Time on 12/18 .
Dec 16, 2015
hanseoulo
4
Dec 18, 2015
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TylerI haven't received anything yet. I contacted customer support on the 16th and got some copy paste response, then an apology saying it will be looked into and that I would get a response "shorty". Still waiting...
Dec 18, 2015
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