Faler Brand Belt Discussions | Drop

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May 18, 2015

Belt came in today. Edges do not look like they got burnished and waxed. The end of the belt is not cut quite evenly either. Expect more from a company like this. What are my options?

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IanAnderson

2590

May 18, 2015

heythere50Contact CS at massdrop.com/support with any questions about your order. It will probably help to have a photo to show them.

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Baconismeatcandy

May 18, 2015

heythere50Same. Nothing looks very good on mine either. The back is particularly bad and is flaky and uneven. I will not be keeping this belt.
Here's some pictures of my belt:

IanAnderson

2590

May 18, 2015

BaconismeatcandyInteresting...contact customer support at massdrop.com/support and we'll figure this out.

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Baconismeatcandy

May 19, 2015

IanAndersonI did! Thanks though I hope to get this resolved.

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Faler.Brand

Faler Brand

May 19, 2015

heythere50Hi heythere50, I am sorry to hear you are displeased with your belt! All products are made by hand with the use of no machines. All individual belts are burnished/waxed with English bridle dressing before they ship. Each belt is burnished initially and will continue to do so over time with wear. Wickett & Craig makes the countries top vegetable tanned leather and is known for its wonderful aging properties. I hope that you will enjoy your belt and use it for many years to come. -John

heythere50

May 20, 2015

Faler.BrandIf the belt is properly burnished why do the edges appear as light as the back of the belt and not smoothed down?

cole69

May 27, 2015

BaconismeatcandyYou know, my belt looks the same. Did support ever get back to you?

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DanielReardon

May 27, 2015

heythere50Mine very clearly isn't burnished and waxed.. Have you had any other responses? This is not good enough..

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IanAnderson

2590

May 27, 2015

DanielReardonPlease contact customer support at massdrop.com/support with any product concerns and they'll help you figure it out!

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Baconismeatcandy

May 27, 2015

cole69No :/ I emailed them 3 times now and still haven't heard anything. I just want a refund at this point otherwise I'd contact Faler Brand for an exchange.

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