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Showing 1 of 28 conversations about:
PeterK
1515
Feb 16, 2016
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ChristineLim
166
Feb 25, 2016
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Hi Everyone,
We stated in the drop description that the socks would all have larger logos on the toebox, but the vendor sent us a mix of smaller and larger logos . We emailed all our affected member addressing the differences, and in order to continue with the purchase you had to respond back that you were okay with getting a mix of both.
We realize that most people would be happy with these socks regardless of logo style, and that several members had their orders cancelled despite this. Our email explanation was confusing and we apologize. You deserve another chance to get these socks since we messed up, so have taken great efforts to work with Farm to Feet to make this drop available again.
@TSwanson The drop will run next week and you will have the opportunity to join again, as you originally intended to. Thank you all again for your patience and acceptance that we make mistakes every once in a while.
We realize that most people would be happy with these socks regardless of logo style, and that several members had their orders cancelled despite this. Our email explanation was confusing and we apologize. You deserve another chance to get these socks since we messed up, so have taken great efforts to work with Farm to Feet to make this drop available again.
@TSwanson The drop will run next week and you will have the opportunity to join again, as you originally intended to. Thank you all again for your patience and acceptance that we make mistakes every once in a while.
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Sometimes shipments get delayed en route, but we will keep the group updated throughout the fulfillment process and notify you all if anything causes delay.
Thank you for your patience. Expect an update from us on 2/22 or sooner if something comes up.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).