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nelson
5275
Apr 4, 2014
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Hey guys, We were informed by Fenix earlier today that the first batch of the shipment for our order was shipped out earlier today. And we are expecting the rest of the order (except for the E25 260 lumens) to be shipped to us by Wednesday. When we placed our order for the flashlights with Fenix more than 2 weeks ago, we were initially told that our entire order would be ready fro shipment by this week based on the production schedule at the time. Unfortunately, due to the unexpected surge in demands for Fenix flashlights, they have been very behind with their order queues in the past few weeks. This has consequently affected our order, and delays the original promised scheduled by a few days. As soon as the shipments arrive, we have already instructed our warehouse staff to repack them for individual orders and have them ready for reshipment within the same day. For the members that ordered the E25 260 lumens flashlights, the delay will sadly be quite a bit longer. There has been numerous engineering and production delays for the brand new version of the E25, and as a result it is not quite ready for mass production. At the moment, Fenix cannot pre-commit to an exact ship date. But they assure us we will be among one of the very first group to get their brand new model when it is ready. We will keep updating the group once we find out more. We understand this delay is rather undesirable, especially for the members waiting for the E25. If you prefer not to wait for the shipment and want to have your order cancelled, just email us at support@massdrop.com, and we will process the refund right away. In addition we will offer Massdrop credits good towards any drop you participate in the future. $5 for members with E12 and PD22 orders, and $10 for members with E25 orders. We know this does not ultimately solve the situation, but it is an additional token of apology to the group. If there’s any feedback or concerns, please feel free to email us back at support@massdrop.com Thanks, Nelson
Apr 4, 2014
planx
3
Apr 5, 2014
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nelsonDo you have an estimate for the delay on the E25? An educated guess would even be fine. As long as I get it before camping season I'm willing to wait.
Apr 5, 2014
nelson
5275
Apr 7, 2014
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planxWe asked, but unfortunately, Fenix isn't confident enough to provide a shipping schedule for the E25.
Perhaps you would want to switch to a different model for your order?
Apr 7, 2014
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