Thumbs down on my order:
I just received my package. I ordered two pens. One is the matt black the other rainbow titanium, but unfortunately one of the item I got was not the rainbow I paid $15 more for. I don't get how this packaging error could have taken place? Frustrating because this was going to be a xmas present.
fjbeiderbeckeKevin (Massdrop Community Support) Dec 23, 12:24 PM PST Hi Fred,
We're still working with the vendor on getting a resolution for you. The upcoming holiday may be causing some slight communication delays. We will reach out to let you know as soon as we have more information. I apologize for the inconvenience.
In the mean time, please feel free to let us know if you have any other questions or concerns.
Best, Kevin For a complete list of our policies and FAQ, please visit the Help Center!
fae925I can understand the delay in resolution but it was over a week ago they responded with no follow up. I had to reach out to them to get a status. I expect better communication.
ColinBI decided to get refund, cause that's what they are only good for at this point. Don't wait too long or else you may have problem getting your money back through your credit card company if you want to get a refund.
fae925This arrived today
Hi Fred,
Thank you for reaching and my sincerest apologies for the delay. We are recovering from an earlier backlog and working through replies as quickly as possible.
We've contacted the vendor in an attempt to obtain replacements to send, but we have not heard any results of their investigation. At this point, We're no longer confident that we'll be able to obtain the replacements, so we have a couple of options for you.
1. We can issue a partial refund of $20 for the missing item, and add a $10 Massdrop coupon to your account which will be applied to your next order
2. We can provide a prepaid shipping label for you to return what you received for a full refund, as well as the $10 Massdrop coupon
Please let me know which option you prefer so we can get that set up for you. We apologize for the inconvenience.
Best,
Kevin
It seems ridiculous they would offer the same drop when the previous drop did not go well.
fjbeiderbeckeInteresting model. I think it's equally important that Massdrop put in place the proper quality control. God knows how many more of this is on your hand since you are offering the same product from the same vendor again.
miffedaddictmassdrop gave some options to ease the issue. Full refund and collection, or part refund. Both come with a $10 voucher. Its just enough to cover the terrible experience. I think I'll keep the pens and get the part refund. Once bitten, twice as shy