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Showing 1 of 13 conversations about:
bozo007
19
Nov 17, 2016
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My shipment is sitting at Heathrow since Nov 5. Status says "consignee contacted for payment" but no communication received so far. No response from @massdrop as well for the ticket raised.
Nov 17, 2016
JonasHeineman
5987
Dec 12, 2016
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bozo007Hey @bozo007 -- Looks like DHL got in touch and your package was sent out the same day payment was received on November 18th, then your package arrive on the 19th.
Dec 12, 2016
LollyDk
8
Jan 3, 2017
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JonasHeineman Hi Jonas. I got the same problem with another Fjällräven product, but as a different drop the övik 20l. It´s with the DHL were it says it “Shipment is cleared by customs” and that have been going on for quite a while. It should been delivered the 30th Dec and last info on the package was last Friday. No further information
Jan 3, 2017
JonasHeineman
5987
Jan 6, 2017
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LollyDkSorry to hear that, best info for shipments is always going to be via My Transactions tab in your profile and submit a help ticket if you need to.
Jan 6, 2017
LollyDk
8
Jan 7, 2017
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JonasHeinemanThanks for the repley there was a problem paying the taxes from the destination i was sent to
Jan 7, 2017
bozo007
19
Jan 15, 2017
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JonasHeinemanDelayed response, sorry.
I did all the legwork of calling DHL, getting the phone number of the clearance agency, calling the agency and making the payment. I am now going to think twice about buying here. I face no such problems with Amazon.
Jan 15, 2017
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