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Showing 1 of 38 conversations about:
Mark M.
216
Jan 18, 2018
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AndrewSim
29
Jan 19, 2018
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Mark M.What if the trousers arrive after 19th?
I’ve yet to receive it. But the email says to inform by before 19th Jan.
I’ve yet to receive it. But the email says to inform by before 19th Jan.
Mark M.
216
Jan 19, 2018
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AndrewSimNot a problem @AndrewSim - Reply to customer service and let them know your situation.
We will help sort you out either way!
bucklebuster
43
Jan 23, 2018
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Mark M.There's only one way to "make it right," and that's to send exactly what we ordered, even if it means that Massdrop has to eat some cost. That's how any respectable business would "make it right."
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For those of you who received the 'Hike' version of the Fjällräven High Coast Trousers, you should now have received an email with details on how to return your item, or if you choose, to keep your item and receive a partial refund.
If you have indeed received the wrong product, please check your email and respond ASAP. If you have not received an email, please contact our customer service.
Thank you @DoctorP @Keepod @Logan96 @bucklebuster @AndrewSim @nealman @Ruggerbob