Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
Thanks for flagging the bubble wrap marks. We’ve been collecting tickets and are handling them as they come in, but just wanted to more visibly address people’s concerns. It seems the lacquer finish must have been in contact with some bubble wrap in transit to assembly which blemished some units to varying degrees. If any of you are noticing your ear cups have some of these marks, then please contact Community Support so they can help you with getting a replacement.
Alternatively and unofficially, I have run into this problem in the past with a few wood keyboard cases and there are a few solutions if you would prefer to do a bit of polishing in place of waiting for a replacement. I was able to remove them from the keyboard case with a microfiber cloth and some gentle rubbing, but have not yet tried it with the purplehearts which have a more lacquered finish.* I have heard for “pack marks” on things with more of a piano finish, that using an automotive polish like 3M Imperial Microfinishing Compound works wonders. @KTMD also had success using a rubbing alcohol pad and some furniture polish(https://www.massdrop.com/buy/fostex-x-massdrop-th-x00-purpleheart-headphones/talk/496380).
Again, this is just if you want to try something on your own, but our recommendation is contacting Community Support to resolve the issue.
edit: I wanted to caveat that I've only personally tried this on the wood keyboard case. Once a pair from this batch shows up in this office I will play around with removal methods if they have some marks.
Thanks for the quick reply :)
P.S I've seen a lot of complaints on here about DHL would just like to throw my two cents in the hat, that for me it worked and tracked pretty great (box damage aside, but that happens when things a shipped such long distances). There wasn't a moment where I didn't know where my parcel was, So thanks for that too :-)
Do NOT damage your beautiful Purplehearts by applying force. Like KTMD said, even the softest cloth will scratch.