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kathleen7700
4
May 1, 2017
May 1, 2017 Just received my Massdrop x Fostex TH-X00 headphones last Friday. Finally opened them today, very disappointed to see unacceptable craftsmanship where wood meets black metal on the cups. 1/16" even gap on both sides all the way around on each cup. I tried to push it in but it would not budge. Clearly should have been sold as seconds with this markedly noticeable defect. Unacceptable for me. Have not tried to contact Mass drop yet. I don't know about you but returns are a pain in the ass and a waste of my time which equates to money. It is so noticeable it should never have left the factory. I don't get it. I haven't bothered to listen to them yet. Does anyone else have the same defect I described from the most recent shipment? Thanks, Kathleen
amoeba1126
460
May 2, 2017
kathleen7700If I am understanding you correctly, then that is absolutely normal. You are referring to this space correct?
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If so, then this is by design and has been since the denon days.
kathleen7700
4
May 2, 2017
amoeba1126Amoeba1126:
Your photo is deceptive since the space in your photo is blacked out and does not look bad in this photo you posted. I will try to get a few photos up. Your photo does look similiar in respect to 1/16" space between the metal and the wood. If the space was not blacked out as in your photo rather unfinished as mine are it really sticks out.
Perhaps this is acceptable to you. It is not acceptable to me. You will see when I post photos. I would consider it if we were talking about a $50.00 set of cans. These are $400.00 and I do expect some form of quality control in todays age of micrometer, lathes and CNC machines which can measure down to billion's of an inch. Wait for my pictures. Also a place for grime and crap to gather and clog up the space. This was simply over cut too much. It should be a flush fit.
I will try to get pictures up tonight.
TarotSport
21
May 2, 2017
kathleen7700Huh, deceptive? Blacked out? That's a shadow, and I can see the gap just fine. It looks normal - and if your gap is exactly the same as amoeba's like you're saying: it's normal. It's perfectly understandable for you to be miffed if your $400 didn't get you what you were expecting, however. Just contact Mass with photos and see what they say.
Cambo
422
May 2, 2017
kathleen7700Post photos and compare them to the photos on the description page? There is very clearly a small gap in all the photos on the description page so unless it is noticeably larger than the gap in those photos. I honestly don't believe you have a leg to stand on in complaining about it. Enjoy the cans, they are amazing.
Cambo
422
May 2, 2017
CamboThis is taken straight off the description page and there is clearly a gap there.
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amoeba1126
460
May 2, 2017
kathleen7700"Deceptive" is a rather strong and negative word for someone who is trying to answer your question. If I recall, that "gap" is by design and used as a vent of sorts, meaning it was done that way on purpose and not due to poor/inaccurate machining. If you tape up the gap or make the cups flush, I believe someone who previously tried it said the headphones sounded muffled, which goes in hand with the entire venting concept. To put it simply, the TH-X00 (or any of it's variants) are all technically semi-closed and not completely closed. Here are some pictures of the TH-600, TH-900, D-5000, E-MU Teak, and TH-610. All of these are variants of TH-X00 ranging anywhere from $500 to over $1000 and each has the same gap.

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Now, if your argument is that the wood in the gap should be varnished/lacquered, then that is a different point altogether. IMO, you are simply wasting your breath there as we are talking about a gap less than 1mm that no one will be able to see.
Cambo
422
May 2, 2017
amoeba1126" no one will be able to see. "
^ THIS! I didn't even know it was there and had to check. Also had to check my Teaks.
kathleen7700
4
May 2, 2017
TarotSportAnyone posting photos in response to my posts like TarotSport please simply get a flashlight to shine on the shadow to eliminate it. I would be very curious to see if the designed joint is as I described. 1. Intended joint intended only to go 1/3 of total depth resulting in nice v groove or other joint.
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2. My cans, there is no joint, it has been removed by excessive milling which has bottomed out the vertical plane and than proceeds to remove excessive 1/16" of wood into the wooden cup. This is a mistake. Not a joint and is certainly different from everything I have seen. Majority of what I have seen is basically worthless since the photographs depict a black shadow thus not revealing what lies below, hiding the complete joint.
Duongasaur
23
May 2, 2017
kathleen7700I'll give you $300 for them
Bodie.95
0
May 2, 2017
DuongasaurHa I was about to say the same thing!
KumaHIME
24
May 3, 2017
kathleen7700Some quick pics of my pair of TH-X00s. (a bit dirty, macro lens pics up the dirt i can't normally see >.>)
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This gap is by design, as it is what makes these cans semi-open. All Fostex headphones are semi-open AFAIK and share the same gap across their lineup. The Z Reviews review that is posted on the drop page mentions this I think. (Might not be the exact video, but Z Reviews does mention the semi-open build of Fostex headphones in numerous reviews.)
kathleen7700
4
May 4, 2017
KumaHIMEComparing yours to mine. Yours look asthough the gap is not near as wide as the gap on my pair. Also your photos show the gap to be finished not left unfinished which makes the unfinished mahogany (white very noticeable).
Apparently, my emails are disappearing. Seem to be censored by MassDrop who will not own up to their bait and switch consumer fraud with these headphones.
Cambo
422
May 5, 2017
kathleen7700Don't email Massdrop, use the built in support system. It's there for a reason and their support is amazing. Any time I've had an issue they have handled it fine and in good time (responses generally same or next business day). Anytime anyone has ever had an issue with any product I've seen (I spend a fair bit of time looking at drops), Massdrop is always there to fix the issue. There has been times where every person in the entire drop received a defective item due to some shipping error where the packaging/shipping method was inadequate from the manufacturer (Massdrop isn't the manufacturer), and Massdrop resolved the issue and resent out another unit to EVERY customer in the entire drop (has happened to me in the past).
What I don't get is you're so adamant that every single one of these is a defective seconds unit but you're the ONLY person out of the 5200 people that have bought this and has posted here complaining about any form of manufacturing defect of these headphones. (Even though the general consensus by the community is that there is absolutely nothing wrong with your headphones, but that is beside the point, Massdrop will look into that)
Also you seem to be outright defaming Massdrop saying they are this terrible malicious company that is only out to send you defective products without disclosure (which is a pretty serious claim) and constantly posting in here trying to persuade others from buying them with your outrageous claims. Out of all the time I've been here in the community, you are the only person I've ever seen say such a thing. I challenge you to find anything anywhere elsewhere of that nature. Seriously go browsing through other drops and see what typically is said/happens in other drops.
Honestly the fit you've gone through all over this discussion page reminds me of a 2 year old throwing a tantrum. Honestly ma'am, get it together. Have you even bothered listening to the headphones yet?
kathleen7700
4
May 5, 2017
DuongasaurTell you what. I'll do what MassDrop does. I'll take a belt sander to the cups and ruin the nice finish, sell them for $500.00 as prime product, get on the website and simply deny the obvious that these is anything wrong with the finish, that they all look like that and refuse any refunds, and shows pictures of the prime model which certainly not what the ones I sold you are. Who do you think your kidding. If you are so naive about your purchases I don't care but your don't control how I feel about my purchases. By the way since you and Bodie are so naive about your purchases I have alot of stuff for sale I am sure you would be interested in. I'll make my money by taking advantage of you and not giving full disclosure of the actual product being sold and refuse any and all refunds and simply deny the obvious. Hire twenty people to pretend to be "audiophiles" only here to "offer help" and so so sadly being attacked according to some of your whining sissies.
Duongasaur
23
May 5, 2017
kathleen7700We are all still waiting for you to post pictures of your own pair....... You realise noone believes you until you do?
kathleen7700
4
May 5, 2017
CamboIf the gap on yours is wider than the gap on mine and if your are satisfied with that large non functional gap,,,, Good for you Cambo. I am glad for you. As far as deflamation Cambo, this is verbal remarks which this is not. This would fall under "liable" but since this is not a public newspaper or other public source where I made untrue statements about Massdrop causing them to sustain damage it is NOT liable. This is a semi private forum for the sole purpose to discuss likes and dislikes, issues and problems specific to this specific product. Good luck Perry Mason. If it were not on my dime, rather there was a form of compensation for me, I would love to go into any court of law in the United States and show the pictures and description MassDrop posted and the product I received. Let the jury and Judge decide. Tell Paul your partner hello for me. Thank you for the legal information though. I thought only licensed attorneys can give "legal information". You might want to check into whether or not you are not liable for what you have said above.
kathleen7700
4
May 5, 2017
CamboWhat I don't get is you're so adamant that every single one of these is a defective seconds unit but you're the ONLY person out of the 5200 people that have bought this and has posted here complaining about any form of manufacturing defect of these headphones. (Even though the general consensus by the community is that there is absolutely nothing wrong with your headphones, but that is beside the point, Massdrop will look into that)
Cambo, your statement above paragraph is not what I am saying rather what you are stating that I am saying which is incorrect. I don't recall ever making a statement about the other 5200 people. I have not seen their headphones and I don't care. If they are happy with them that is all that matters. I cannot comment on what I have not seen.
My comments pertain solely to the headphones I received from MassDrop which I went to the trouble to take photos of. I can most certain make comments about what I am holding in my hands and have examined. That is what my comments have been based on, in addition to numerous people here stating that all the others are like that including models x, y and z including the old Denons. Your paragraph is incorrect and is not what I said.
I always get defamation mixed up. Slander is making untrue verbal statements in public. Liable is false written statements. None of my statements I made are false. I will be happy to go to any court of law and repeat my statements and illustrate my complaint to the court. I feel MassDrop is the one who would be on the loosing end of that. There has been no ill will on my part towards MassDrop rather my factual explanation of being unsatisfied with the product I received versus the product they depicted in photos and narrative.
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