Fujifilm X-E2 with 18-55mm OIS Lens (Refurbished) Discussions | Drop

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Fujifilm X-E2 with 18-55mm OIS Lens (Refurbished)

Showing 1 of 19 conversations about:

Fujifilm X-E2 with 18-55mm OIS Lens (Refurbished)

Tyler

2438

Mar 2, 2016

We've continued to coordinate with the vendor about the remaining units and they've informed us that they are now en route to our warehouse in New Jersey. Tracking information hasn't updated just yet, but we will be sure to check back and update the group once the shipment is received and packages are turned around to each of you.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (massdrop.com/transactions).
You can expect an update from us on 3/7 or sooner if something comes up.
If you have any questions, please visit our Help Center (massdrop.com/helpcenter).

david.zamora

102

Mar 2, 2016

TylerThanks for keeping us updated and for offering the option to cancel on this order. The delay on receiving this truly is much too long for me. I wanted this before I travel on the 12th. I just requested my order to be cancelled.

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Tyler

2438

Mar 2, 2016

david.zamora @david.zamora Definitely hear your frustrations and as a fellow photography enthusiast I understand the desire to have a camera in your hands as quickly as possible to begin shooting with it. As explained, the backorder experienced in this drop was truly unexpected and rare given our previous history with the vendor. Like JaySun mentioned, we've already communicated feedback to them about this and do not foresee it being an issue moving forward.
We hope you'll continue to remain a valuable part of the community and we appreciate your involvement!

wrenhunter

Mar 2, 2016

TylerThanks for the offer to cancel orders. I did so, and want to say thanks for a very fast refund. I hope your vendor eats some money on this, clearly seems to be their fault.

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