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Showing 1 of 37 conversations about:
nicopp123
12
May 5, 2016
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I just received an email trying to explain this whole fiasco. I am deeply dissapointed with Massdrop and although I do understand that they may not be completely at fault I bought the product from Massdrop and not the vendor, that makes Massdrop accountable. The email basically states that we will receive a refund only after we ship the item back and it is received by Massdrop but from what I could gather WE must pay for the shipping back. I do not think that much of an explanation is needed to understand that this is completely unacceptable. I think further clarification is needed immediately on this matter.
robert.harris
147
May 5, 2016
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nicopp123To be fair the RMA link they sent in the email includes a UPS shipping tag. However it is still completely screwed up. Particularly since the box very clearly says 16-50mm lens. They should have identified the mistake well before the boxes were shipped out to us. Apparently there is no check (or any sort of intelligence) at their tranship warehouse.
nicopp123
12
May 5, 2016
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robert.harrisThat's completely nuts! I feel your pain as I bought this camera for my honeymoon on December 18 (it's even worse for you). My RMA link does not include a UPS shipping tag or any other shipping tag, which makes me even more frustrated now that I know I got it worst than others. I completely agree with you that there is no logical way they could have missed this. A $25 credit doesn't even begin to solve the problem.
robert.harris
147
May 5, 2016
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nicopp123Well my trip isn't as nearly as important as a honeymoon! Although you have a bit longer to fix it!
Check your RMA PDF. Mine didn't show the shipping thing until I printed it out. Half of it was just the packing slip, and the other half of the page is the shipping tag. Either that or everything is really screwed up for you!
Check your RMA PDF. Mine didn't show the shipping thing until I printed it out. Half of it was just the packing slip, and the other half of the page is the shipping tag. Either that or everything is really screwed up for you!
nicopp123
12
May 5, 2016
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robert.harrisMassdrop got back to me and it looks that since I am outside of the contiguous United States I will have to pay for the shipment up-front and they will reimburse me afterwards. So at a least I have that going for me. Wish you luck with this whole situation.
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