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Buems
15
Dec 29, 2017
Received my two gems today. I'm happy with the way they look, although I did crack one's stem when I installed it... It's mostly fine though, luckily I didn't fully break it. :)
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smallbit
1328
Jan 9, 2018
BuemsThat is a known issue with the gem key manufacturer. You should request a new one for the broken stem one.
Buems
15
Jan 10, 2018
smallbitI doubt they will send me a new one. The keys were fine when they arrived, I sadly broke it myself when I tried installing one of them.
smallbit
1328
Jan 10, 2018
BuemsYeah that shouldnt happen and everyone below, including myself, had the same issue. The manufacturer made some really weak stems for a while and they werent qc'ed. Massdrop had to resend out at least a whole batch if not two. IMO you should contact support for a replacement like everyone else below. The company has since redesigned their stems so they are much more robust hopefully. At least mine hasn't broken yet.
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