Gigabyte 17.3-Inch 120Hz 1440p GTX 1070 Notebook Discussions | Drop

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Gigabyte 17.3-Inch 120Hz 1440p GTX 1070 Notebook

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Gigabyte 17.3-Inch 120Hz 1440p GTX 1070 Notebook

Jun 28, 2017

I bought a Gigabyte P37X in 2015. The laptop itself crashed 3 times. Last year i sent it to the customer center in CA, they did not fix any battery problem (the laptop shuts down when the battery is below 50%). This time the windows os crashed again, i sent it to a near by Geek Squad. They told me that the raid got disconnected some how. They fixed it, but told me that the battery is swollen. So, I requested a service to Gigabyte on early June. I know that Americans take things slow (I am South Korean), so i waited but still did not get any reply back from them after 3 weeks. I called them yesterday and they finally approved the request in 6min. The laptop was okay when i played GTA Vat first, but a year later, it gets really hot. For the sake of performance and the customer service. I advise you to stay away from gaming laptops by this company. I live in NY, i paid 60$ to ship them the laptop without any insurance. Either buy a desktop, or buy a cheap laptop with an external GPU device. Cannot believe i spent 2000$ on this. It is going to be my last gaming laptop.

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ryamam

Jun 28, 2017

ryamamIf you live in North America, stick with Dell Alienware. Better service network, less hassle. Trust me, no matter how thin or light a 17 inch laptop is, you are not going to carry that thing often. Thats why I bought a Chrome Book for the college.

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GIGABYTELAPTOP

Jun 29, 2017

ryamamHello Ryamam,
I apologies for your unpleasant experience with GIGABYTE customer service. In order to improve our customer service quality and process, Please contact me at services@gigabyteusa.com with subject "Ryamam Customer service case from Massdrop.com atten: Nellie Tang ". Please included your RMA reference#or your name and item S/N in the mail for me to pull out your information. Thanks for purchasing GIGABYTE Laptop and appreciate your feedback. We are looking forward to receive your email. Thank you!
GIGABYTE Laptop Team

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Rochambeaux

348

Jun 29, 2017

ryamamI disagree. Alienware is overpriced and the quality is average, at best. Chances of getting a "lemon" from Dell are pretty much same as for Gigabyte, Asus, MSI, etc.

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ryamam

Jun 29, 2017

GIGABYTELAPTOPThe email has been sent. I am sorry to bash Gigabyte laptops. I had 2 laptops before buying this, a Lenovo Thinkpad and an ASUS. Both around 700$. They never crashed. Asus held up until the joints got broken after using it for 4 years. P37X was the first laptop that I bought (not by my parents) after 2 months of part time job right after i finished my military service. I am not a hardcore gamer. I doubt that it is my fault to crash it 3 times in 2 years of use. the first time I sent the laptop (paying 100$ on UPS ground shipping + insurance). the service center did not update any info on the website of what they did on it. after got my laptop back, it still shuts down when the battery gets below 50% without charging. It heats up even playing an old game like Civilization V (a 2010 game). I waited 3 weeks for RMA number in order to send my laptop to the service center for the second time to replace a swollen battery. I had to make a call with an attitude and told the person who answered my call "It's been weeks to get RMA number, I am angry" to get my laptop shipped. This time I did not even think about wasting 30$ on insurance. "If it gets damaged while shipping, let it be" is my mentality for now. never knew that a laptop needs extra money for maintenance, like a car, after buying THIS laptop. But that's just my experience though. Good luck to anyone buying this!

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ryamam

Jun 29, 2017

RochambeauxOnly had this gaming laptop, never had any experience with other companies. But if one lives in the U.S., the person will have an easy excess to the service network since Dell is a reputably "!!American!!" company. Gigabyte, a Republic of China company, has its service center in CA alone. I live in NY. I realized that I made the mistake of making this purchase that's why I built myself the first desktop, right after the laptop crashed for the 3rd time. under 800$, Ryzen 5, GTX 1050, 4GB Ram. it's a downgrade from P37, which includes intel i7, GTX 980m, 16GB Ram. the desktop works fine compared to the laptop, if not better. And I think paying a little bit more will go a long way. Better than dealing with an incompetent customer service. and Alienware is not like "Razor expensive"

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l33k

Jun 29, 2017

ryamamIm afraid their customer service is garbage.... They shipped me a 970m Laptop when I paid for the 980m, they offered to over night a new one and that one was 970m.... I called back and the representative asked what the problem was and I told him it had the wrong graphics chip he responded with "oh, its just one number off? yeah there is no difference in price or performance between the two numbers" I lost my shit... He also told me they wont send a 3rd one because they will just send the wrong one again. Dell, a mutimillion/billion dollar company that deals in computers cant get me the right computer or staff competent people to know their products and differences... Never again Dell.

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ryamam

Jun 29, 2017

l33kYou live and you learn. Hope you are not like me, spending extra money. My 256GB SSD died with the 3rd OS crash. I only put Stream Games there. Not sure is the disconnected raid is related to this. replacing a battery is going to hurt my wallet even more since it's out of the "Global Warrenty"

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