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Perhaps one day they will deny my 2-year Global Warranty and this seemingly eternal persecution by the unflinching, uncaring tungsten eyes of the robotic technician as he racks my laptop in another shadowed and cobweb infused dark corner will finally come to an end and I may begin again to look forward to a healthy, vigorous life full of promise and possibly buy a desktop. Who knows? It is with such a hope that the goodwill dwelling deep within my burdened heart springs forth and I can speak again, unburdened, like a bluefin tuna borne upon a rich undersea current crosses from the Old World into a New World, pleading in tones both pained and jubilant, Please do not buy Gigabyte laptops.
Hi Nellie. It seems you must be new at Gigabyte's offices. Offering support to the customer is not S.O.P. Perhaps this e-mail, which I received NO REPLY to, will enlighten you.
At the time, I thought I was engaging in hyperbole when I said "I think they're trying to stall until my warranty expires..."
And I'll dispense with the dramatization here: Look Gigabyte, you can make all the excuses you want. You can claim that because I am sending my RMA in another country where you [GigabyteUSA] have limited power (although I am sending it to official Gigabyte Repair Centers) you can't do much. And I'll respond in turn, and remind Gigabyte that the sticker on laptop literally says Global Warranty - 2 Years. You guys put the sticker on the laptop. I'm just the poor sap, the divorcee who can't move on, whose spent two years trying to get Gigabyte laptops back in my life.
They actually responded to my year old email. They dusted it off and responded to it.
And Gigabyte being Gigabyte, they can't refuse this tempting chance at jerking my chain even further...
ps - Dear Andy Wang, I'm glad to see that what Gigabyte Technologies lacks in work ethic they make up with consistency: being totally unhelpful. In fact, it's almost amazing how an international company such as Gigabyte can maintain such an unbroken devotion, across international borders, to not doing jack shit. "I’m sorry but you’ll have to contact GIGABYTE HQ" He says, leafing through the company booklet to find a well-worn, earmarked page listing all the dead-ends some technical writer managed to invent on company dime to keep Gigabyte customers in an endless hell loop of frustration.
Yours Truly, The Victims you build laptops for