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Seng2k
39
Jan 12, 2015
To anyone who can help,
I can't get any sound through the output ports from this device... I have tried both the TOS link and USB link and no luck.
I was able to get sound through only 1 mode: From my soundcard, TOSlink to m920, enable the straight DAC mode (by changing the 3 jumpers.), to my A5+ speakers. Interesting to note that at this mode, sound comes out from my speakers no matter what output I set it to.
Unfortunately, even at this setup, nothing came out of the Headphone ports (Fostex TH-900 and Sennheiser HD800 connected). Of course, I have the source set to TOS and USB properly.
My computer detects the m920 when it is connected via USB, and I'm properly choosing the sound settings to properly match when the m920 is connected via USB versus my Soundcard's TOSlink. I believe this may be a defected product. Can you please speak with Grace designs on my behalf and see what they suggest?
Sound is functioning properly when the m920 isn't connected. Hopefully it's just a user error?
BTW, I'm getting a lot of defected products (mostly electornic). Is massdrop only sourcing defected products? Or products with no QA?
TheRealVlad
91
Jan 12, 2015
Seng2kSeng2K, I doubt massdrop is selling defect or B-stock items. Mine came in box and brand new with warranty. Also the guys at gracedesign support have been great in responding to some of my questions (as has been massdrop support and community such as audioman). You may need to reach out to service@gracedesign.com if your issues can not be resolved. Have you switched M920 from USB1 to USB2.0 ? You can do that by pressing the volume knob wait couple of seconds then find U1 press the knob so its U2 then hold the knob to save. Then go install the latest audio drivers from gracedesign.com . Restart your PC. Make sure you plug the cable into USB2.0 port on your PC. If you still have no sound reach out to the support. Your unit although unlikely may be defect then.
AudioMan612
218
Jan 12, 2015
Seng2kIn addition to what TheRealVlad said, here is a stupid question: did you make sure that you are controlling the volume for the headphone output and not one of the line outs?
Also, when you say sound always comes out of your speakers no matter what output you're set to, are you talking about your computer's output or the DAC's output control selector?
Also, for me, Windows did not set the m920 as the default device when connected for me, I had to do that and change the sampling rate myself (and in the case of being set as a Class 2 device, it wasn't plug and play at all).
Perhaps try doing a factory reset of the DAC (turn off the DAC, put the source selector to USB, power on while holding the volume encoder, hold the encoder until "rs" appears on the screen, and then release and tap the encoder). You'll want to change back to USB Class 2 if you're using USB.
AlexVallejo
87
Jan 12, 2015
Seng2kHi Seng2k, Alex from Grace Support here. If you're getting sound to your speakers when the unit is in Fixed DAC out mode, then it sounds like you may have not had the volume turned up enough when you were initially trying it out. Depending on how sensitive your headphones/speakers/amps are, you generally need to turn the volume up past 50 to start hearing anything. The attenuator has 100dB of range with an additional +9.5dB of offset and the display on the front of the unit is an actual dB number, so this gives you a very wide range of level control in precise .5dB steps. Try turning the volume up some more and see if that fixes it!
Seng2k
39
Jan 13, 2015
TheRealVladVlad, I just got home and tried switching to USB 2.0 and installed the drivers. Voila! There is sound.
What's interesting is I went back to USB1 mode, (of course setting the correct sound device on sound device), and I still had sound. Awesome. Now I have a weird sound issue, and Alex from Grace Audio has responded so I will be mentioning more info there if you're interested.
Seng2k
39
Jan 13, 2015
AudioMan612AudioMan,
Yes! I had the input selected for Headphones (HP) and not L1/L2. The output was selected on the DAC's output selector and it seems Alex from Grace Audio has stated what I was observing: fixed DAC mode at work (I actually prefer it this way).
I now have a strange volume issue and currently am tinkering more with it to figure out what, but I will post that issue as a reply to Alex.
In the meantime, I'm going to give the factory reset a try. Thanks for the suggestions!
Seng2k
39
Jan 13, 2015
AlexVallejoHi Alex,
Yes thanks for that. After your statement, I reviewed the document and it made sense for exactly what I should expect in the Fixed DAC mode (I appreciate this mode BTW).
And to answer your suggestion, yes I kicked up the volume knob all the way to 99.5 and still had nothing on both my Sennheiser HD800 (300ohm impedance) and Fostex TH-900 (25ohm impedance).
But that is all yesterday's news. I've just recently tried installing the driver necessary to run USB2 mode, chose U2 under the selector, selected the correct sound device in PC sound settings, and voila! I got sound again.
What's strange is I went back to U1 and still get sound.
Anyways it's working now. But I need to have the the m920 volume set to 75 (with +9.5dB offset) with Windows volume set to 80. For my HD800, I'm used to setting my Windows volume to 19, enable High Gain (+12 dB) via Asus Xonar Essence STX HP port, and be done so it's a huge difference.
Can you confirm this is expected behavior? Is the m920 not designed to run an HD800 with anything less than 50 volume below? Is an amp necessary for any headphones above 300 ohm impedance? Is it safe to run at such high settings for long periods of time (~18+ hours for example)?
Thank you!
AudioMan612
218
Jan 13, 2015
Seng2kLet me know what ends up happening, as I'm curious. I'm running the m920 in standalone DAC mode as well, as both of the devices that the DAC is feeding have their own volume attenuators (NAD D 3020 and Woo Audio WA7).
No problem! Good luck! I know it will get worked out in the end, even if you end up having a defective unit (though I can't imagine the chances of that being very high).
TheRealVlad
91
Jan 13, 2015
Seng2kSeng2k, you always want to have volume in windows and audio player at 100% first before adjusting volume in the DAC. That is the correct way of using amp/dac. Glad to hear you're making progress. It's a lovely unit and for $1400 a true bargain. How long do you have the TH900? And how do the HD800 sound with m920? When everything is the way you want it check out "crossfeed" I find it quite interesting and have been experimenting with that feature today. It seems to boost the bass on my TH900.
AlexVallejo
87
Jan 16, 2015
Seng2kHey Seng2k, glad you got the USB issue sorted out! Like Vlad said, it is best to have the windows volume at maximum to ensure the original audio data is untouched. For the best listening experience, I would recommend using a player like JRiver or Foobar with WASAPI so you get bit-perfect playback to the DAC.
Depending on what type of music you listen to and what kind of listening levels you are comfortable with, that volume level is fairly normal. Listening to HD800's here in an office environment with some modern loud mastered material, 72~75 without offset is comfortable. If you listen to classical or jazz where it is not mastered to be as loud as possible but to be more dynamic, then a higher volume level would be the norm. The thing to note is that you still have 25dB of attenuation, which is quite a lot when it's the difference between 85dB SPL and 105dB SPL. I don't think I've listened to any headphone through our headphone amps where maxing out the level wasn't very painful. Always be careful not to listen too loud for too long! Unless you are in an ultra quiet studio with very sensitive speakers, you probably won't be listening to many things with the level under 50. Ambient noise floors are anywhere from 20dB to 50dB SPL, and the HD800's do not seal your ears off from the outside so you are having to turn the music up past the ambient noise floor before you can hear anything. The m920 is designed to provide the best signal at any level. The m920 has no problem driving 600 ohm phones. The more important spec to know is sensitivity. You can have highly sensitive 600 ohm phones be just as loud as low sensitivity 30 ohm phones at the same level. Higher impedance phones draw less current which lowers the power, so sensitivity is key in knowing whether a headphone amp can drive it adequately. Our amp produces ~120mW @ 600 ohms. The 600 ohm Beyerdynamic T1's have a sensitivity of 102dB SPL / 1mW @ 500hZ, so theoretically with 120mW it will max out at ~123dB SPL. That is loud enough to cause some serious hearing damage! We don't recommend listening above 85dB SPL to prevent hearing damage. Music is of course not a sine wave so average power/SPL will be lower than theoretical max, but the m920 can definitely drive headphones to extreme SPL levels. It all depends on sensitivity and how loud you need it to be. There is no need for concern with running high levels for long periods of time, other than being concerned for your hearing! We designed the m920 (and all of our products) to handle any kind of abuse and to last for an incredibly long time. There are many m901's, m902's and m903's out in the world that work non-stop in professional environments and they hardly ever come back for servicing! With a 5 year warranty, you shouldn't have to worry about it :)
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