Grifos Bog Oak Wood Fountain Pen Discussions | Drop

Nov 7, 2016

IndianElfHello, as you see not more then two hours are passed from your feedback and I'm here to answer you. Take in consideration we are in Italy so oversea with other time zone. Is a pity you use this chat to contact use while we are always at customer disposal to fix some possible defect (if they drop us a line at least before write in this way as you do later on Etsy after wrote this personal opinion or also writing us on our website as others as do) when a pen is handmade. I mean you use a misplaced way to do that. But let me answer you. We have wrote many time we use Bock company nibs and I confirm you we have used fine nib as for your request. Then if you believe their fine nibs write like a medium one that is your opinion . The only think I could do about is send you a medium nib so you too will see the difference between the two pen points and let you understand. The starting write defect you write here look be due to dried ink inside. At 90% will be enough an usual washing to have it brand new. I will leave up to your personal opinion about the cost of the pens but through it I see you see only the costs of it and not the value and here thank you to MassDrop you have bought it at very reduced price as you see on Etsy or our website. Through all your write opinion here seem you have not so experience with pens, let me say. Seem you are fare more experienced to leave complain feedbacks instead of search for info and helps in good manner before. Feedback are wellcome obviously but after a problem was not fix and after nobody have take care of you not before! I still remain at your disposal for any added information and help you may need in despite of your tone if you need. Regards. Maurizio

Nov 7, 2016

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Nov 7, 2016

IndianElfIf you need of assistance please contact Massdrop staff. They will help you giving appropiate information. No need to contact me further and in straight ways on other sites. You purchased this pen at a reduced price here on Massdrop and a return or problem fix must me made following the same way and with through Massdrop policy. We are open to collaborate with every one our customers here but only when fair messages exchange happen previously not when people prefer leave immediately so rude feedback avoiding to send even one message first. I do not complain your right to leave feedbacks I complain the way you leaved it avoiding any previous contact explaing your problem. On contrary you preferred leave neg and then ask us for innappropiate exchages through other sites offering in change a feedback change and review here on Massdrop. You could see hundreds our reply here on these Massdrop posts where we explained reasons and answered doubts but all them was send us using appropiate way not through negative feedback threat and request on other channels. Regards.

Nov 7, 2016

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IndianElf

Nov 7, 2016

StubnibI find it rude how you just reponded after I tried to see eye to eye with you. I contacted you because you said specifically to ask you for any information and that you were willing to help. You could have just said contact Massdrop for further support. But I have to appreciate this quality you have. You keep answering questions I haven't even answered. I really don't care how fast your response is. You should have focused more time on you hopeless quality control. And I don't need your permission to leave feedback on products I purchase. I thought it was a broken product I complained, get over it.
Only Regrets.

Nov 7, 2016

Nov 7, 2016

IndianElfSeem you forget that first you wrote feedback and only after wrote us on other sites (why not here???) for exchanges offering feedback change... I remain at Massdrop staff disposal to arrange a return or an equal nib change.

Nov 7, 2016

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IndianElf

Nov 7, 2016

StubnibIf you wanted to make a good first impression, you would have sent me a pen that works. Maybe stop to think about that before you start writing comments here. And I did promise to update the feedback once Massdrop helps me. I stick by that promise. Regardless of whether you think it's a threat or not.

Nov 7, 2016

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Nov 7, 2016

IndianElfWe produce by hands some thousands pens each year and could be possible that someone have defects. They are not made by machines. Sorry we are still human here and for this same reason we still believe that between human fair comunication are still possible as first think and before your next one withour any words. By the way I'm still sure that your pen need only to be washed as told you before. May be you have let it dry. Sound strange that a brand new nib and feeder of Bock company have this defect but it could be since they too are still human and they say on their spreadsheets that a 0,5 defect rate are possible in despite of their human effort ( I never blame their quality control about this) . You threat is ask nib change and feedback review after you leaved us a negative as very first act. This is unfair. Nobody here was trying to refuse assistance to you (even now).We do not refuse assistance but surely your way to ask for it isn't the best. Surely you too could use the same suggestion you gave me: Stop and think about how you have to ask things before leave feedback since make fair and polite request without any feedback threat or negative feedback review promises could put under better light. I do not need of your mercy through a feedback review to take care of your pen but I need and ask polite manners to do that since you and me have the same need of reciprocal respect. Regards

Nov 7, 2016

Thw1990

209

Nov 18, 2016

IndianElfThree things to note:
1. Rarely does a pen write perfectly right out of the box. I generally have to tune a pen to have it write the way I like. Hard starts/skipping are easily corrected problems that plague many manufacturers (especially in cartridge/converter pens). These issues can usually be addressed either by a slight adjustment of the nib (if you don't know how to do this, let a professional do it) or in the worst case scenario, heat set the feed (also don't do if you don't know how). You may note my review below, where i noted mild issues with skipping. After some slight adjustments I was able to make the pen write a bit smoother (it was already smooth), wetter, and with no skipping. I should also note that the pen should be thoroughly cleaned before you use it, random crud from the manufacturing process can disrupt ink flow leading to hard starts and skipping. Finally, the ink you use can cause a pen to behave differently. Before I EVER adjust a nib because of a skipping issue I always thoroughly clean the pen and then test it with a Waterman ink, which is the gold standard in my book of worry-free wet inks.
2. Bock nibs are standard western sizes, but there is some variation between manufacturers. You cannot compare a Pilot Fine to a German (western) Fine, the western fine will always be broader. Bock nibs generally seem to be ever so slightly broader than a Pelikan--I'd chalk this gripe up to failure to do research--as Bock is a well-known and respected nib maker.
3. The threads are metal on metal. You are comparing pens that are plastic or celluloid. Metal is going to have more feedback when it contacts than plastic. Personally, I feel this adds character to the pen and highlights the craftsmanship that clearly went into making it. However, you may feel differently, which is fine, but you have to understand that metal on metal is going to be different than plastic.
Bottom line, Grifos is a small business and you should think long and hard about trashing them, especially if you don't know a ton about fountain pens, which are precision instruments that require tuning and careful care (and each has its own quirks). It's clear to me that @Stubnib cares a great deal about writing instruments and his customers, all drops with his pens are filled with his thoughtful responses to questions and/or issues. Don't be so quick to judge and please be more thoughtful with your reviews/comments.
@elimelendez, maybe we could get some clarification from support on the above?

Nov 18, 2016

Nov 18, 2016

IndianElf Hat tip to you Thw1990 your pen knowledge is even better then mine. For sure you have had more patience then me. Thank you and regards! Maurizio

Nov 18, 2016