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Showing 1 of 74 conversations about:
randywit
0
Feb 14, 2018
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Massdrop has failed to resolve my issue with this pen, and Andrewpn has a similar issue. CS is not handling my claim, but "specialized team". I've heard nothing from them. Why a "specialized team" for a defect clearly visible upon inspection? After initial excitement and satisfaction with Massdrop, I fear I am finished with them. Will call Better Bus. Bureau soon.
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Stubnib
222
Grifos Pens
Feb 15, 2018
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randywit Hello sorry for my very late answer but when a drop is over I do not check it daily... sorry again. I attach here a pic of the hallmarks we must stamp by the law. Please check and compare with ones on your pens. I'm 100% sure that what you see are them. Note: these stamps are compulsory (we must put them) and are released from our goverment since we are silversmith and enrolled into Italian jewelry register. Their function is to guarantee the customers that the metal is really silver 925, besides there is a number that identifies us as silversmiths. Not dents so but an added value to the pen since truly made of silver. I hope that you find this information usefull and if you have any follow up questions plese do not hesitate to rech back out to me. Best regards from Italy. Maurizio
Stubnib
222
Grifos Pens
Feb 15, 2018
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randywitIn truth is exactly the hallmarks. I confirm. I presume that they look a bit heavy since they was punched with strenght needed to make them readable on the squared Guillochè engraving of the silver. The issue is that the law on hallmarks require that they "must be readable" but to get this on some silver engraving like this one we need to add strenght on the punch. Sorry if this is a problem for you but again it was made as "warranty" . If you think this is a problem we could arrange for a return and a change. Best regards!
Jdjung
147
Apr 18, 2018
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randywitYou're upset because the artisan actually stamped your pen with his mark and also labelled it as being authentic silver? I think the artisan stamps makes the pen more valuable to me. Though what would be cool is if Stubnib would actually put the names next to the marks so we know which maker actually made each pen with the history of each maker. :)
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