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Showing 1 of 14 reviews about:
andypak01
430
Nov 4, 2018
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I own more than 10 fountain pens, and this is the only one with issues making it unusable. Ink is drained in one day as it leaks into the cap when not in use. Ironically, it will not flow when I actually use it to write. It just seats in my drawer now and pretty much a trash at this point. To me, how it looks leaves much to be desired. It looks like cheaply constructed and low quality material pen to me personally. Everyone has different value when it comes to aesthetics of a product, it just looks poor to my tastes.
Stubnib
222
Grifos Pens
Nov 4, 2018
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andypak01Hello, im sorry for your trouble and first of all we are at your disposal to help you and fix it. It could be happen and even if we use first quality writing parts from German nib company Bock a small statistics number could happend. They too have not infallibility. What is a pity is that you never contact us before at this time all was done end fixed.. Is usual and also a your right contact producer but instead of do this you have preferred wait months keeping an not useful pen and then only now and in this way (reading your post) I'm able to know your problem. Why you do not have contact me or MD customer service before? We are both and as usual at disposal of customers.. problem in life can happen but also can be fixed if only are know. Again we are at your disposal expecially now ! Just contact me in straigh way. Is enough you search from Grifos pens and on site you got our contact email. Regards. Maurizio
andypak01
430
Nov 12, 2018
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StubnibI thought just some people from first time you dropped this pen got a bad workmanship pens. From looking at comment section, it seems lack of QC is still present. I also have the issue with nib drying up and will not flow in just few hours, and ink pours into the cap and depletes ink. I did not contact anyone as it seemed to be the norm we can expect from your pens as you can see from first drop participants and I just wrote it off as bad purchase and loss.
Stubnib
222
Grifos Pens
Nov 12, 2018
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andypak01Sorry again you have the right to contact the customer service of MD or in straight way me since you have payed money for it. Of this pen only we have sold more then 300 pcs on MD one, and some thousands if we count all the marketplaces where we have put it on sale. If there were any complains for production mishap can happen since is statistical and the unhappy people are the one that always write post while most part of satisfied customers often and simply do not write nothing. Pretty nobody write anymore positive nowaday where too many feedbacks for all we purchase over internet are request. So no news if some unhappy customers rightly write his post but what is "new" is that it is wrote before any claim or request. On this your pen we use German Bock feeder and nib and we use it an pretty all our pens (so I mean some thousands pens every year from 2003) sure they too have on production some defect but again this is statistic in every production and are from these small number that the complain came. I do not blaim the complain since you are right and have the right to do it. What I complain is your generalization that does not take into account (again) the statistics and the thousands of pens produced and that you do not value us through the assistance that Massdrop and we personally offer. Why so we must have Customer Care service if then customer prefer not use it and keep their useless things? We are not "all the same" and there is people and companies which spend time in answer customers needs and generalize do not help you nor us not the whole e-commerce. I answered you every time immediately even on Sunday trying to take care of your problem but in answer we get only summary judgement. Is a pity and a failure for all of us who take care of customer. So are right the companies who only show fake and empty customer services since they understood that customers not need of real problem fixing but only an opportunity to write claims? Is this what we have to learn from this our issue?
Stubnib
222
Grifos Pens
Nov 12, 2018
bookmark_border
andypak01Sorry again you have the right to contact the customer service of MD or in straight way me since you have payed money for it. Of this pen only we have sold more then 300 pcs on MD one, and some thousands if we count all the marketplaces where we have put it on sale. If there were any complains for production mishap can happen since is statistical and the unhappy people are the one that always write post while most part of satisfied customers often and simply do not write nothing. Pretty nobody write anymore positive nowaday where too many feedbacks for all we purchase over internet are request. So no news if some unhappy customers rightly write his post but what is "new" is that it is wrote before any claim or request. On this your pen we use German Bock feeder and nib and we use it an pretty all our pens (so I mean some thousands pens every year from 2003) sure they too have on production some defect but again this is statistic in every production and are from these small number that the complain came. I do not blaim the complain since you are right and have the right to do it. What I complain is your generalization that does not take into account (again) the statistics and the thousands of pens produced and that you do not value us through the assistance that Massdrop and we personally offer. Why so we must have Customer Care service if then customer prefer not use it and keep their useless things? We are not "all the same" and there is people and companies which spend time in answer customers needs and generalize do not help you nor us not the whole e-commerce. I answered you every time immediately even on Sunday trying to take care of your problem but in answer we get only summary judgement. Is a pity and a failure for all of us who take care of customer. So are right the companies who only show fake and empty customer services since they understood that customers not need of real problem fixing but only an opportunity to write claims? Is this what we have to learn from this our issue
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