Grifos Nyloe Fountain Pen Discussions | Drop

Jun 8, 2017

Received my Grifos Nyloe this evening. I have to say, it's a mixed bag. First of all, I must say that I DID, in fact, receive a defective converter. It won't draw ink. I'm no fountain pen novice, so I believe I can safely say it was not user error. I won't complain too much, since it was free, but I think grifos needs to step up that quality considering the price point of their pens--or don't include it.
Second, I'm not in love with the pen's looks. The guilloche cap is GORGEOUS, but the exaggeratedly flared center band all but ruins it for me. The resin barrel looks flat and visually uninteresting. Overall, I'd give it a 3/5 for aesthetics--and that's all thanks to the guilloche.
Mechanically, the pen seems to work well enough, but I'm unsold on the nib. It's on the generic side and reminds me an awful lot of the nibs on my $10 Jinhao pens. It lays down a relatively smooth, broad, wet line though, so not complaining overmuch again. My guess is that it's quite expensive to work that silver cap, and there's not a lot of room left over for high quality nibs and converters. I will say the pen is well balanced, and the cap posts with a satisfying click (though does freewheel side to side when posted). So 3/5 for mechanics as well.
Overall I give the pen 3 stars out of 5. I probably wouldn't buy it again, but i knew I was taking a chance here ... my preference is more for high quality writing experiences than stellar aesthetics. Again, the silver cap is beautiful.

Liz

1159

Jun 8, 2017

writerstephenThank you for your feedback @writerstephen , we appreciate it.
I'm sorry to hear that the converter you received with the pen is defective, though. Please reach out to our Community Support team through your Transactions page, and we can take care of it. :)

Jun 8, 2017

LizI did so, Liz. Thanks.

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Jun 27, 2017

writerstephenFollowing up to my earlier review ... unfortunately, the Grifos Nyloe has not met my expectations for a functional fountain pen at this price point. While its nib is quite smooth and its aesthetics good, it simply leaks far too much ink far too often for it to be a workable writing instrument. I regularly find the section covered with ink because the nib/feed assembly has leaked profusely within the cap. It has gone permanently out of my rotation. Buyer beware on this one.

Jul 24, 2017

writerstephenHello, I'm sory for your troubles. However let me say that we NEVER received from you any news. Not in straight way (even if we are always at our customer disposal) nor through Massdrop customer service. So I presume you never tried to fix the mishap but only complained about it here. This is a pity since is a statistic fact that in percentage on thousand pens there could be some defected pieces. We to as you are human and a defect could happen. If we are aware it we always fix it changing the pieces or fixing it but if no notice are sent us we can't immagine. Also, if the nib leak would be very easy to sent a new section to you but again you never tried to fix. Seem you have preferred spend the same time amount to write a complain here then spend the same (or less time) to contact and fix the prblem. Odd how nowaday internet people are so fast to complain but pretty slow in try to fix a problem. So, you have again a chance here to confirm us your need and work actively to fix it with us or confirm you prefer only complain it whitout any willing to understand what could happen on an handmade pen where human people (not machine) could mistake (or in our chance not control). Regards. Maurizio

Jul 24, 2017

StubnibStubnib, I take your point. Perhaps I should have worked with your customer service to rectify the problem rather than posting my honest review here. However, as a consumer who shelled out my hard-earned cash, it's MY choice how to handle a problem when I have one. Frankly, dealing with customer service to fix a problem is often more headache than it's worth. You did not deliver a quality product in this case--and much of my issue with the pen isn't something customer service could fix anyway, except to give me my money back, and I wasn't expecting that to happen. So please don't scold me for posting a review on this discussion board--that's what it's here for. If you don't want that to happen, improve your QA process, review your product lineup, etc. Don't blame the customer.

Jul 24, 2017

writerstephenThe customer is to blame when he simple do not allow us (companies) to take care of their problems. This isn't a fair behaviour. Today all are HAPPY to leave negatives even before start to work togheter and fix mishaps. Is this for you a positive and costructive way to handle things? This will help you to fix your pen (or whatever else) problem? Have you never made a mistake or do something wrong? And if you have made a mistake you prefer that people speak around of it avoiding to tell you or on contrary you would like they first speak with you about? We here are people who daily works with their hands and YES we could make mistake (sorry to be still human) but we are at disposal of the customers when they are gentleman and fair to contact us in due manners (you could read about us every where you would here on MD as well as on the bigger selling sites around and you will see only and many thousands of positive feedbacks on us. May be before shoot your feedback bullet you could check who are the compaies (and people) and how manage customers relation. By the way fix your problem wasn't indeed difficult. If you was contacting me (as you do only now) at that time of your first post we was able to ship you a new point section and nowaday your small problem was forget. Every one choose own way to relate to the people but surely your isn't the best. Hooping for you that you will not judged as you done to us and yes I'm still not understand why you are so happy to spend so many time doing such posts when was shorter as for the due assistance. Relly, we willing to collaborate with every one around the world but the relationship must be collaborative and based an a first reciprocal trust. Not exactly what happend with you. I do not want offend you but at the same time I would you know what we think of trigger happy people. Sure you could understand. Regards

Jul 25, 2017

StubnibAgain, I take your point. But unfortunately it DOES offend me. I feel like your (the company's) attitude toward me (the customer) should be deferential and not adversarial. Without me, you do not exist. It's not as if I posted a diatribe of falsehoods about your product. I thoughtfully posted my true experience about multiple quality issues with your pen. Dealing with customer service (no matter how good) involves time, headache, and waiting for resolution. I understand you wish I had done so instead of posting my thoughts. Like it or not, that's not necessarily how the online retail space works. This "trigger happy person" is not apologizing for it.

Jul 25, 2017

writerstephenYou are free to do what yuou prefer but after made a contact attemp. If you was contacting me I was able to take care of you and then your negative tought became positive since we take care of customer! In stead of this you prefer to shoot your negative point of viwe without verify nothing. This is the point. You have not give to people (real people) the time and the chance to show they care of you customer! And then you prefer continue to write you have the right of criticism. Correct you have it but when at least one fair trial to fix the mishap was done. By the way the nib section is sometinh we buy from nib company since we are silversmith and we pens in silver but the writing parts (as any other pen companies even the biggest nowaday) are purchased, and if one on hundreds leak ink it could happend. Is statistic, Is human but more then this could be fixed if a chance is given. You behaviour do not help QA Prcess how you write. Only show how tough deal with some people who do not accept any dialog before. If you wa contacting me first explaining you problem THAT ws helping for QA process and was done in appropiate manned and in fair way. Contact customer service involve time, headache? Again you offer a mass judment. Do not make difference (since you haven't tried). For you people around are all the same. Surely you have had a very bad experience seem to me since you seem to hit us for something we haven't made. But this is called revenge. Contact us wasenough send a message here exactly how you made, and then send your home address in private way by an email so we was able to ship you the new point section. Is this so tought? We have made this other time withh no problem and without all this. i remain at your disposal if finally you would indeed fix your problem or if you are happy with the revenge feedback leaved.

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Jul 25, 2017

StubnibAfter your attitude toward me, I wouldn't contact you to fix my problem if my pen transformed into a snake and bit me. In your world, no one has the right to post a negative review of any product until they've tried to contact customer service and get the problem resolved, yes? What if one of my criteria for being a satisfied customer is that my pen arrived right the first time and I didn't have to contact customer service? Also, I went through Massdrop customer service for the first problem I had, the defective converter. No, your attitude should have been "I'm sorry you had a bad experience with our product. If there's anything we can do to make it right, please contact us." Not: "You stupid trigger happy customer, you have no right to post anything negative until you contact us first!" which is what I read from your book-length diatribes.

Jul 26, 2017

writerstephenWill be clear to all those will read the above long discussion the fact that we was never contact by you and in despite of all we have tried to give you the care that each customers need and ask but you have preferred avoid it closed on your position. I NEVER USED the word STUPID TRIGGER as you report . They are your own words . Read all my posts here above. I have used adjective as FAIR and DUE manners but I NEVER told stupid. That is something of different from what you wrote. Now you add another particular about your contact to MD customer care. It is completely new, may be thought overnight since never told by you previously and also never told me from MD customer care . However you are right. Since you are perfect and have all the world reasons about our huge fault to be poor human will never able to fix your problem. Is simple. We made pens and sell them online from far 1999 and believe me is the very first time that a customer have a such close behaviour and not collaborative mood at all. Seem you only search for a way to express your anger behind a keyboard. Misplaced with us. Take your revenge againd customer care services of the world through us and be proud of it. Since you think I gave you adjectives as "stupid" I leave this empty discussion remembering what Oscar Wilde told about: " Don’t argue with stupids because they will drag you down to their level and then beat you with experience. " Take care and good luck form Customer Care who spend his time behind customers against all odds.

Jul 26, 2017

StubnibSorry pal, not buying it. You were the one who expressed anger that I DARED to criticize your product. Nice try, though. Thanks for playing.

Jul 26, 2017

writerstephenSeem that we can't understand eachother. Offer help and explain reasons do not mean show anger. Answer back to not incorrect and unfair feedback do not mean be anger but love the truth and defend own honest work. Then show a general sense of boring toward all the customer care services as you stated here above show general anger towar them all. Ever toward the one that have found you (in despite of the fact you never searched us) and after months from your feedback leaving was still open to send you spare part and fix your customer mishap but you disagreeably refused (again stated by you here above). Is this behaviour calm and toughtful indeed not anger shown at all.

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Jul 26, 2017

StubnibIncorrect. Your posts had a scolding, angry tone to them from the beginning designed to put me on the defensive. I've seen the same behavior from you before, when i mentioned an "odd converter issue" before buying your pen (funny how I got a defective converter too, so hardly an isolated incident).
I've dealt with people like you before. You get angry at criticism, express your anger, then say things like "I was only offering help and explaining reasons!" Um, no. You wanted me to back down and do things your way. Methinks you're a bit of a bully.