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trashcanpatrol
8
Apr 5, 2018
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Jaysun
1855
Apr 5, 2018
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trashcanpatrolAfter speaking with Gunnar and confirming you do get a warranty when you purchase Gunnar products from Massdrop, I asked the best way to get your issue handled and they answered as follows:
Below is the warranty process. Please register on the following link https://gunnar.com/product-registration/ Once you submit registration you will receive an Automated email with a WMA number. Make sure you include this WMA number on the outside of the shipping package you send us. Fill out attached form and place this inside the package you ship us the product back in. Please ship to the following address: Gunnar Warranty Department 2236 Rutherford RD Ste 123 Carlsbad, CA 92008 Make sure you save your tracking number as reference and allow up to 3-4 business days after it arrives here for this to get processed through. Let me know if you have any issues.
Cheers!
Below is the warranty process. Please register on the following link https://gunnar.com/product-registration/ Once you submit registration you will receive an Automated email with a WMA number. Make sure you include this WMA number on the outside of the shipping package you send us. Fill out attached form and place this inside the package you ship us the product back in. Please ship to the following address: Gunnar Warranty Department 2236 Rutherford RD Ste 123 Carlsbad, CA 92008 Make sure you save your tracking number as reference and allow up to 3-4 business days after it arrives here for this to get processed through. Let me know if you have any issues.
Cheers!
trashcanpatrol
8
Apr 5, 2018
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JaysunThank you Jaysun! This news has honestly made my day.
Everywhere I looked, it seemed like MassDrop orders from Gunnar did not count as authorized purchases so could not be granted a warranty -- MassDrop community support told me "We are not able to disclose vendor information unless it is explicitly listed on the drop page", and the page didn't mention this either (nor did Gunnar's site).
I'll continue to go through the warranty process on Gunnar's end, and add the progress to my comments on here. Thanks so much for the tip! Once I have more information from going through the warranty process, I'll update my original comment (and hopefully it will be less bitter :P )
Thanks again. Hoping for the best!
Everywhere I looked, it seemed like MassDrop orders from Gunnar did not count as authorized purchases so could not be granted a warranty -- MassDrop community support told me "We are not able to disclose vendor information unless it is explicitly listed on the drop page", and the page didn't mention this either (nor did Gunnar's site).
I'll continue to go through the warranty process on Gunnar's end, and add the progress to my comments on here. Thanks so much for the tip! Once I have more information from going through the warranty process, I'll update my original comment (and hopefully it will be less bitter :P )
Thanks again. Hoping for the best!
trashcanpatrol
8
Apr 19, 2018
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trashcanpatrolJust an update -- I received my free Gunnar replacement today! The warranty worked perfectly after all :) thanks a ton for the help and push in the right direction @Jaysun!
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EDIT: I worked with Gunnar support, MassDrop support has a warranty of thirty days, but Gunnar's warranty goes for an entire year -- so mine were entirely covered, and I received a free replacement after sending them in! :D
Thanks a bunch to @Jaysun and Gunnar. I was upset to have this happen, but I'm impressed with the support and warranty :) gives me hope in humanity!