Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 54 conversations about:
RRM1
152
Feb 15, 2018
bookmark_border
RRM1
152
Feb 15, 2018
bookmark_border
RRM1I did review the current drop page and I do not see any verbiage that would indicate that there is no manufactures warranty. I have to assume that unless it specifically states that such a warranty applies then none dose. I do find it interesting that there was also no mention of the lack of a users guide of some sort.
DontDooDad
94
Apr 15, 2018
bookmark_border
lugnutFrom Head-Fi:
"no matter which dealer you are buying from, as long as the product is still under warranty, we will definitely provide product warranty service.
However, when you need a warranty, you must first contact the dealer at the time of purchase. Then they are responsible for shipping the product back to China for repairs.After that we will handle all the rest." (Source: https://www.head-fi.org/threads/gustard-h20-headphone-amp.850661/page-9#post-14129285)
However, when you need a warranty, you must first contact the dealer at the time of purchase. Then they are responsible for shipping the product back to China for repairs.After that we will handle all the rest." (Source: https://www.head-fi.org/threads/gustard-h20-headphone-amp.850661/page-9#post-14129285)
Related Products
Drop Refurbished
Like-new products you can trustDrop Rewards
Get $5 for every 500 points you earn! Learn more
Drop Keyboard Club
Become a member and expand your keycap collectionCollaborate With Us
For Brands & DesignersFollow Drop
I should also qualify this by saying I am running this off of a Panamax M 5400-PM Voltage Regulator / power conditioner off the high current out.
UPDATE: Ava (Massdrop Community Support)Feb 14, 6:02 PM PST Hi , Thank you for contacting Massdrop, Ava here to assist you. I am really sorry that the amp you received caused you issues and am happy to help. I just reviewed your order and it looks like this product didn't come with a manufacturer's warranty, which would be noted on the product drop page. Since we do not have any inventory in stock, I am only able to offer a refund. Below is a link to the prepaid shipping label you will need to use to return your item to us: Return Label
Please include the RMA sheet inside the shipping box with your item. If the RMA sheet is not included, it may cause processing delays or refusal at our warehouse. If you're re-using another shipping box for the return shipment, please make sure to remove or cover old shipping labels or stickers. You must use the prepaid UPS label within 14 days, otherwise it will no longer be valid. Once our warehouse notifies us of your return, a refund will be issued to your original payment method. You should receive a confirmation email once this happens. Feel free to contact us if you have any questions or concerns and hope you enjoy the rest of your day. Best regards, Ava For a complete list of our policies and FAQ, please visit the Help Center!