Sennheiser PC37X randomly goes bad after disconnecting the cable ?
Greetings, Yesterday I was using my headset like normal with my macbook, just listening to music and on a call with people like usual, and the headset was perfectly fine. The stock wire that came with the headset is extremely long and yesterday it annoyed me very much that it kept getting tangled with itself, so I decided to see if the cable is replaceable. I pulled out the cable from the headset and saw the adapter, and looked online for a replacement. Upon plugging it back in, the audio sounded extremely muffled and washed out. Im not sure what I did wrong to make it mess up like that as I've always taken good care of it, ive had it for about 2 years and its always just been chilling on my desk, but anywho I thought the cable just went bad and ordered a replacement. The replacement came, and the issue is still persistant, so I am not sure what the issue is I've tried multiple different headsets and the issue is not with the port, and I also tried it with my windows laptop and...
Apr 23, 2024
In summary, the amp is only producing sound from one channel at a time. The particulars are as follows ...
1) From both 1/4" inputs: a) part way in => sound comes only from left side b) fully in => sound comes only from right side
I tried 3 different headphones with the same results, so it's not the headphones, cable, or plug.
2) From the balanced headphone out, sound comes only from the right side (Yes, I confirmed that the headphone is plugged into the Bal output, and not the Lch or Rch jack.)
It's not a channel balance issue - it's producing either normal sound levels, or zero. In all cases the sound is consistent - it's not intermittent with manipulating either the input or the output plugs. I'm using the RCA inputs, in case that matters (my longer balanced cables haven't arrived yet).
Any suggestions for what might be wrong before I contact customer support?
I am not having this problem! I cannot imagine what could be causing this. The only tricky aspect of the setup I can recall is that there are a pair of voltage sliders on the back, both of which need to be set to the correct setting. I can't imagine why this would cause the issue you're describing. Hope it get sorted!
Anyone know what could be up? I've reached out to Massdrop to see if they have any answers or suggestions.
Yes I did. It turned out to be a cable connection issue at the source, and NOT the amp. The amp is working, and sounds great.
(Which is a good thing, as MD's proposed remedy if it _had_ been the amp involved a refund and waiting for the next drop for a replacement - everyone please be aware that if you _do_ get a bad unit, this seems to be MD's policy).