Click to view our Accessibility Statement or contact us with accessibility-related questions
Showing 1 of 84 conversations about:
handheldsci
153
Nov 9, 2018
bookmark_border
So we got the Massdrop ALT keyboard to work. See this video: https://youtu.be/e0jZh2m6XwY. The ALT keyboard contains a built-in hub, if you don't already know. The CTRL keyboard appears to have the same internal circuit so it should work as well. If you need a firmware upgrade (free), please contact support at handheldsci dot com.
Nov 9, 2018
lomboan58
41
Nov 13, 2018
bookmark_border
handheldsciI contacted your support team and provided Massdrop receipt & address. Got replied replacement unit will be sent. Is this for free?
Nov 13, 2018
handheldsci
153
Nov 13, 2018
bookmark_border
lomboan58The replacement service is free. The new unit will come with a pre-paid shipping label to send the old one back.
Nov 13, 2018
View Full Discussion
Related Products