Helgray Pioneer Series Watchessearch

Helgray Pioneer Series Watches

Helgray Pioneer Series Watches

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I made the mistake of buying a crap-watch from Helgray. The minute-hand fell off without any bumps or tare at all and the customer support is non-existing. Stay away from this company, they are scammers!
Avoid anything by NADIM ELGARHY OF MAKARA, HELGRAY AND ROSSLING & CO. Google Helgray issues to see for yourself or check Trustpilot. Hope not too many of you got ripped off by this company. Best wishes all.
I cant believe this guy. And the fact he is still peddling his crap watches and people are still stupid enough to buy them. I bought a Silverstone a few months back and it came through with the seconds hand out of alignment (quite badly). Others have had far worse QC issues. You just try to get any kind of customer service from this "company" (guy in his garage), he NEVER (I repeat NEVER) answers support tickets - if your watch is OK on receipt then fine, if you have any sort of issue, they do not accept returns without an approved return number. And you wont get one because they dont respond to ANY support tickets. You have then basically wasted your money. A few customers say the hands were not even mounted on receipt and were loose in the case....You have been warned - I strongly suggest you spend you hard earned money elsewhere. If you have any doubt about my motivations for posting this try these two things: 1) Send an email to Support@helgray.com and see if you get any response. 2) Second check the trustpilot reviews and google "Helgray issues" and you will see for yourself. I wish I had before buying. Please do yourselves a favour and cancel your orders. I also complained on his Instagram page and he deleted my comment and blocked me..!
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you give indie watch creators an extremely bad name. shame on you.
pjacks10
Glad you're putting this information out on MD. Nadim and his watch companies have been taken to task for absolutely terrible customer service for a few years now. He's obviously so busy starting new brands and putting out new watches and courting the social media crowd that he has no time to deal with the paying customers he's already fleeced.
Was just about to join and some googling...
https://www.reddit.com/r/Watches/comments/6r377m/helgray_word_of_warning_about_this_brand/
Well, whateva. Will wait for another Victorinox that has a large case.
I had never heard of Helgray but instantly fell in love with the style. I've now researched them and will be cancelling my order due to reports of atrocious customer service and issues with quality control.
Sean212
See my comment for details
I considered buying the Field Officer II on Helgray's website a while back, but the MSRP was a bit steep for what you get. At $150, it seems more reasonable for a grab-n-go quartz with decent specs, especially if you like the style. I'm a fan of the clean, easy to read "military" dial and vintage lume, but wish the date window at 6 was black rather than white. It's also a size that will appeal to most.