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May 19, 2018
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I'd second everyone here about Helgray's customer service. I had a Hornet for about a year, and loved it (still have it even, still love it). That was pretty much the first watch I'd bought in about 10 years. I saw they had the Le Mans in production in kickstarter, and once it was released decided I wouldn't mind a second watch. They had a 'buy one get 50% offa 2nd' ticker on their website, so buying the Le Mans turned into buying Le Mans + Silverstone. Unlike others here I've never actually had any problems with any of these watches, they've all been great and I actually really like them.
BUT.... while buying the Le Mans and Silverstone, there was a 50% discount applied to the Silverstone. Somewhere along the checkout process that 50% disappeared, and I ended up being charged full price for the Silverstone. Emailed them, got an email reply with a ticket number. Heard nothing. Emailed again. Nothing. PMed them on facebook... nothing. That was months ago.
It's a pity because I love their watches, and frankly I like their designs and styles far more than many other watches out there - I know there's lots of brands and whole world of watches to choose from, but many just don't take my fancy. I also like supporting smaller businesses rather than big brands and I wish this guy all the best, but the experience just left a sour taste in my mouth. Only now after googling 'Helgray customer service' have I seen threads like this and realized their service has been a problem all along. It is almost a scam having no ability to contact them whatsoever. They've got the Bomber on kickstarter now and have got over a quarter of a million in pre-orders. They're obviously good at marketing and sales, but I seriously cannot comprehend their complete failure to even reply to emails. What are they thinking?! Maybe they're hoping to get enough new customers to keep going despite non-existent customer service, but it's a strange way to build a business... maybe they're just in it for a short time and then will give up and run. It's strange because I wish I could say better things about them, and I want to be able to recommend their watches to my friends because the one's I've got are great. But there's no way I could ever do that now.
Anyway.. back to the TCD-01, while looking around at other dive watches I found this brand Hamtun in the UK, seems like a good titanium dive watch as an alternative: https://hamtun.co/collections/dive-watches
May 19, 2018
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