Nagao Higonokami Brass Friction Folder Discussions | Drop

Aug 9, 2018

I contacted support, and await a response. Nice knife, but not as advertised

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Aug 11, 2018

Tenacious-CYup, I'm still waiting for an actual response. Got the generic immediate auto responder upon submitting, then a day later another autogenerated "high volume, someone will be in touch, blah blah blah".... And now it's the weekend, which means I'll have waited 5 days for a simple customer support response IF someone responds some time Monday

Aug 11, 2018

Kaviksame.
We shall see. Not sure why this would be an obvious misrepresentation, other than it being a mistake on Massdrop's part. I don't believe anyone's actually "scamming" anything. Hopefully this gets resolved

Aug 11, 2018

Tenacious-CIt's that they don't know what they're selling....which is forgivable once or twice considering the nature of this particular knife......but I've been watching these same discussions in at least 3 previous Higonokami drops. The last discussion I was involved in resulted in them having to send out an email to all participants offering a chance to cancel because they had the details wrong. You'd think they would've learned after that one. It may or msy not be intentional scamming, but at the very least it's a pattern of negligence with no attempt yet to improve

Aug 15, 2018

Tenacious-CAny luck yet? I just finally heard back from support via email with an apology, a promise to pass the information along to those who need to see it, and a partial refund ($10 back on a purchase of 2 knives, which is cool I guess, but still only brought it down to like $2-3 less than I could've found this model elsewhere *shrugs* it's the thought that counts, right? Lol)

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Aug 15, 2018

KavikJust did-they want pictures, etc., to support my complaint. Fine, but honestly? They have the evidence in the pictures of the drop itself.

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Aug 15, 2018

Tenacious-CUgh 🙄 Yeah, I just assumed and sent one with the first email lol At least some progress is being made though 👍

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Aug 17, 2018

Tenacious-CI assume you got the email by now, but was happy to see it in my inbox, saying they realized there was a mistake, and were giving back credit of $10 per knife ordered
So, at $12.50 per knife, I think we made out pretty decent for the blue steel version 😁

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Aug 17, 2018

KavikYes-thanks. I did get the email, so at least there's that. Still would have preferred the "right" knife at that price, but I'll take this!

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