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Showing 1 of 34 conversations about:
BrendanVos
32
Jun 21, 2018
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Since my last comment I contacted HP and was able to pursue a replacement service order. I shipped back the defective unit and on June 8th received another one with the same defect. Here's how bad that defect was for those of you who didn't see my last post:
https://www.youtube.com/watch?v=lazS46Ly0ic
Due to receiving two units with the same issue back to back I attempted to pursue a full refund via the HP support chat, but was repeatedly informed that I would not be able to receive a full refund.
The representative I spoke with was able to reproduce the issue on his own device, but was insistent that a full refund would not be possible, despite the fact that the 2nd defective unit has been in my possession for less than 2 weeks AND he was able to reproduce my issue, which he had noted "does look pretty bad".
The replacement has been in my possession for less than 2 weeks, the issue has been reproduced on 3 separate units (my original, my replacement, and the support specialist's), and described as "pretty bad" by the same HP representative. If this is not deserving of a full refund I am not sure how HP can expect repeat customers, positive reviews, or recommendations.
I do not recommend this monitor for anyone, as any dark gradient in games, movies, videos, and still images looks absolutely atrocious (even those gradients which should not be distinguishable from the naked eye, such as many compression artifacts).
I also do not recommend purchasing any HP products as their working with their support has been a nightmare.
Jun 21, 2018
Stoolroyale
15
Jul 20, 2018
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BrendanVosIf anyone buys this after reading your review contact me I have a bridge to sell, top quality
Jul 20, 2018
Y4B01
1
Jul 31, 2018
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BrendanVosI imported this one from Germany to the Netherlands for €650, and mine is great. Black levels are good, no backlight bleeding at all. Very uniform. If I look for it I can see VERY slight colorbanding. Also the brightness range is very big. I do absolutely recommend it.
Jul 31, 2018
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