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180 requests
Product Description
HydraPak thought of everything when designing its abrasion-resistant Trek Kit 3L, making it useful for any hiking, camping, or backcountry excursion. The versatile bottle holds 3 liters and can be used as a mobile hydration reservoir or a water storage system Read More
Is the silicone tubing 1/4 inch in diameter? I have a katadyn befree 3 liter that I am making a gravity system out of and I think I can use some of these attachments and the seeker to help.
This may be it.... received from Hydrapak this email.... the end is near.
Hello Greg,
We will send you a a complete Trek Kit. At you earliest convenience, please reply with your mailing address and we'll ship that out as soon as possible. Thank you!
Alyssa Armstrong
Customer Service Department
6605 SAN LEANDRO ST., OAKLAND CA 94621
TEL +1 510-632-8318 / service@hydrapak.com / hydrapak.com
Bosun52I got a slightly different message from Alyssa, asking for me to return the Seeker 3L to them, but that they would send me a full kit.
Customer Service
4:45 PM (15 hours ago)to me
Hello Mark,
We will send you a complete Trek Kit. Your shipment will leave tomorrow via USPS. Later, you will receive an email confirmation along with a tracking number. We ask that you send us back the original 3L Seeker, we will provide a prepaid shipping label with the shipment coming to you. Thank you in advance!
Alyssa ArmstrongCustomer Service Department 6605 SAN LEANDRO ST., OAKLAND CA 94621
TEL +1 510-632-8318 / service@hydrapak.com / hydrapak.com
Latest, for those how have not heard.... received this from Massdrop yesterday. Sent my info today.... fingers crossed.
Harley
Harley (Massdrop Community Support)
Jul 28, 9:11 AM PDT
Hello,
Thanks for reaching out. We actually do have an update for the group! 😃
After working with the vendor on this, they have agreed to help ship replacements. To get you a replacement as quickly as possible, please email service@hydrapak.com, and include your email and a picture of what you received so that they can send you a replacement.
If you have any questions or concerns, please feel free to contact us!
Best,
Bosun52I received this same message, and emailed them (service@hydrapak.com) and have heard nothing in response. I sent picture, info, CC'd Massdrop, and included the messages to and from Massdrop. Still nothing. You?