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cracker1
40
Feb 1, 2016
Not to stir the pot, but in my opinion those who forgot to purchase the bottom row should not be given it for free. I think it would be really unfair to the other 68 people who paid their hard earned money for it.
They should have to pay the final price with Massdrop / PMK possibly covering shipping costs.
MoJoSto
4
Feb 1, 2016
cracker1hah, you make it sound like we're a bunch of swindlers trying to screw the man by poking holes in the system. the drop was poorly constructed (admittedly as an artifact of a late stage production change to include pok3r kits) and as such tricked a lot of people in to ordering what they believed to be a full set. This is actually a symptom of a greater problem with massdrop in that their system is not well designed to handle customization or specialty add-ons. They focus on getting everyone to buy the feature item, but often you're required to submit two or three orders to get all of the extra materials you might need to complete the set. That would have been necessary for this order, but was not made clear.
cracker1
40
Feb 2, 2016
MoJoStoI am not implying that somebody is out to swindle somebody else, but the way you have come out all defensive gives me a pretty good indication that you are expecting (or at least hoping for) a freebie bottom row handout.
@alligatortower did indicate a couple pages back that he has no issue paying the original price of the standard bottom row; I can only hope the rest are as honest as him.
alligatortower
10
Feb 2, 2016
cracker1I don't have any problem paying the original price for the set, if that's how Mass Drop wants to handle it. I would not consider it fair if I was made to pay more (because this is a smaller order I assume it could cost more to make the replacements) or to pay an additional shipping charge. I can also imagine someone in my situation not thinking it was fair to pay anything additional. Perhaps someone was willing to pay a certain price for what they thought was the complete set. Maybe they wouldn't have bought any if they had known the actual full price. In that case, is it fair to require them to spend more than they ever meant to?
Either way, I've always thought that getting upset about "fair" when someone else gets something you don't to be a little petty. Assuming everyone is acting in good faith and not like feigning ignorance to try and get free stuff, what does it matter if they get the keycaps for "free?" They have to spend a few months (assuming) without a complete set. I don't know, I just don't see how it effects anyone but them and Mass Drop. Not trying to call you out or anything, I just don't get it.
sauchuang
237
Feb 2, 2016
alligatortowerAllow me to add my 2c.
On first reading I, too, missed the part where the bottom row had to be purchased separately. I immediately felt something was off, so I read through the whole thing two more times and got a clearer idea of how the drop was structured.
Although Massdrop could have worded things more clearly, I personally think the product description sufficiently gets the point across. It should be nobody else's fault but your own if you did not realize you needed an extra kit (and its additional cost). After all, it is the buyer's responsibility to go through all the fine details before entering into a deal.
I don't mind if Massdrop sends out bottom rows for free, as long as the other customers who had to pay for it (such as myself) are also given something in good faith. It could be in the form of store credit, some extra novelties or whatever. It's the intention that counts for me, not the dollar value. You might think that getting upset about "fair" when someone else gets something you don't is being petty. Well good on you, not everybody can be the bigger man.
I bought two standard bottom row kits and both of them came with 6u hacker spacebars. Personally, I'm more irritated by this than by other people getting free bottom rows.
MoJoSto
4
Feb 2, 2016
sauchuang>After all, it is the buyer's responsibility to go through all the fine details before entering into a deal.
you should start a business. you'll be an instant hit with your "the customer shouldn't be so dense" policy
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