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madgen
12
Jun 30, 2015
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AlexPk
7197
Community
Jun 30, 2015
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madgenPlease contact Support so we can help sort you out.
Kaan
297
Jun 30, 2015
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madgenCustoms are evil everywhere, yet in Turkey they are a much lesser evil, a pleasant evil at times even
You can get UPS/DHL import it for you, if you email them in 1-2 days, there is no additional fee, they import it in 2-3 days (after you send them screenshots and stuff) and get the item to you a day after, it's pretty practical, but still stressful
The government postage service also let you pay the customs fee at the door, but it's not 100%, 50% you visit the customs office and import it manually, it's pretty practical, takes 10 minutes (the postage delay is generally 1-2 weeks tho, so there's that)
At both scenarios, you need to prepare the invoice and the order email screenshot, the credit card summary of the payment also helps a lot (+ the screenshot of the item/website etc.)
So there is a 20% customs fee, but at least it's practical/doable/achievable
I know I'm not helping much, but just wanted to let you know what to expect
You can get UPS/DHL import it for you, if you email them in 1-2 days, there is no additional fee, they import it in 2-3 days (after you send them screenshots and stuff) and get the item to you a day after, it's pretty practical, but still stressful
The government postage service also let you pay the customs fee at the door, but it's not 100%, 50% you visit the customs office and import it manually, it's pretty practical, takes 10 minutes (the postage delay is generally 1-2 weeks tho, so there's that)
At both scenarios, you need to prepare the invoice and the order email screenshot, the credit card summary of the payment also helps a lot (+ the screenshot of the item/website etc.)
So there is a 20% customs fee, but at least it's practical/doable/achievable
I know I'm not helping much, but just wanted to let you know what to expect
daniel.walmsley
118
Jun 30, 2015
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madgenThat sucks that these delays will be difficult for you. But please remember Massdrop is not a retail store. And this keyboard was still in development when the drop started.
I'd just like to say thanks to Massdrop for making the ErgoDox infinity possible.
I'd just like to say thanks to Massdrop for making the ErgoDox infinity possible.
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One is that the main reason I got ErgoDox was because I had a small surgery recently and traditional keyboard layout hurts my wrists and might be detrimental in the long run. I decided to wait for this as I would have received it mid July. If you have bothered to let us know earlier, I would have got a temporary keyboard beforehand instead and putting up with the pain.
Second reason is I specifically checked for the estimated shipping date, it was at the end of June and I though the biggest delay would cause it to be shipped at the end of July. Now because you are sending it mid August, I don't know where I will be. I currently live in UK but I will probably move to Turkey at the beginning of September.
On top of all this I specifically didn't want to order it to Turkey because there are ridiculous customs fees and I am sure if I were to change my shipping address, Massdrop is also going to charge me an extra.
All in all I am a developer myself and most people here have some idea of what it is like to build something. We understand when a project is late, but showing up in the last minute to say "Sorry guys we will postpone this 1.5 months later and even that's a rough estimate" is not classy at all.