We would like to inform the group that the Infinity 60% Keyboard Kit is awaiting final approval for some of the minor concerns that we initially had for the Alphabet Layout. Once the final approval is made we will be working with the manufacturer to have the group’s order produced and shipped to our warehouse as soon as possible. We are still expecting to start shipping out to the group by mid June.
We would like to thank you for your patience and we will continue to follow up with the manufacturer on a daily basis in order to ensure the very best delivery schedule as possible.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 5/25 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).
PeterKSo you mean to say they haven't even started on producing the product? I've had faith in you guys throughout all of this, but now I've gotta say this is pretty fucked. Almost zero communication and on top of it all, the only thing you guys can offer as compensation for your failures is for us to cancel our orders. I've bought 13 items, but this will be the last time I deal with Massdrop.
PeterKWe are still expecting you to start shipping out to the group by mid May.
We, the buyers, would like to thank you for your patience and we will continue to berate you for consistently not giving us any information and wholly keeping us in the dark until you tell us of a delay.
We understand delivering unsavory news is undesirable. If you would prefer to reimburse us back for the poor service, please contact the buyers using the "discussion" page of said fucked up order (https://www.massdrop.com/buy/infinity-keyboard-kit/talk).
You can expect upset and angry replies from us on 5/14 or sooner if we read your message.
If you have any questions, please visit our Rage Center, below.
We would like to thank you for your patience and we will continue to follow up with the manufacturer on a daily basis in order to ensure the very best delivery schedule as possible.
We understand that the additional wait time is undesirable. If you would prefer to cancel your order, please contact Community Support using the “Contact Support” button in your transactions page (http://massdrop.com/transactions).
You can expect an update from us on 5/25 or sooner if something comes up.
If you have any questions, please visit our Help Center (http://massdrop.com/helpcenter).