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262 requests
Product Description
Designed to act as the first line of defense against blisters and excess moisture, the Injinji Liner Crew NuWool makes a strong argument for switching to toe socks. The five-toe sleeve design encourages total foot utilization, natural toe splay, and proper alignment, while the NuWool merino wool blend keeps your feet cool, dry, and comfortable all day long Read More
Way to go Massdrop, I requested you send me the other two pairs, and instead I got an email saying you're refunding part of my order .
This was a no brainer to fix, and you've taken 3 weeks to keep screwing it up. This is NOT the level of service I've come to expect from you folks.
metisExcuse the delay metis - Emails were sent out to everyone involved giving an option for a full refund, or if they chose it, to wait for the remaining 2 pairs. In your case there was no response to this email, so by default you were issued a refund. We will however be sending you the remaining socks as well. Again we apologize for the miscommunication and we appreciate your understanding.
Mark M.Mark, I replied. Apparently the email got lost somewhere after it left google's systems. That's fine, glitches happen, and I appreciate that you're intending to send me the socks (at this point, I'm not holding my breath that I'll see them, and I'm increasingly unsure if I can trust Massdrop to deliver anything), but vaguely prompt communication when you've got errors on top of errors is how you demonstrate to your customers that you care. I shouldn't have to be running down people and reminding them to respond.
BostonacI also received another pair, yesterday, so 2 of 3 now. Today, I got a message from Massdrop saying my 3-pack had been delivered. The packing slip shows one unit and the shipping date is 9/5/2017.
Hey Massdrop! It's been a week. Could we please get another update soon?
I also received one pair of socks. I actually only need one pair, so I'm open to just getting a partial refund. Might work out cheaper for you.