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Showing 1 of 47 conversations about:
bucklebuster
43
Sep 8, 2017
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The description for these says, " Please note that all Inov-8 shoes use UK sizing, and reference the chart below when choosing your size. " I did reference the chart and ordered UK size 10.5, the equivalent of US 11.5. I received UK size 9.5, which is equivalent to US size 10.5 and far too small. This is an outrage. How can you possibly be so careless?
Sep 8, 2017
k1Darryl
13
Sep 12, 2017
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bucklebusterJust received mine. Same problem. I sure hope they refund us or send the right size shoes.
Sep 12, 2017
k1Darryl
13
Sep 12, 2017
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k1DarrylJust to let you all know they have promptly sorted the problem. Nice work Mass drop.
Sep 12, 2017
bucklebuster
43
Sep 12, 2017
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k1DarrylWell, good for you then. Not for me, though. I reported the problem to Support on Friday. On Monday morning they emailed me to ask for photo documentation of the packing label, packing slip, and any stickers on the product itself. I supplied all the requested photos within the hour, along with screen shots of the drop announcement advising users to order their UK size. It's now Tuesday afternoon and I've had no response, four days after originally reporting the problem.
Sep 12, 2017
bucklebuster
43
Sep 13, 2017
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bucklebusterOK, finally got a reply. No shoes in the right size, so I have to return them for a refund plus a $10 coupon on a future drop, expires in a year. Not nearly enough to compensate me for my time and trouble, and there's a good chance I won't ever use it because I'm kind of fed up with Massdrop's business model.
Sep 13, 2017
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