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Showing 1 of 27 conversations about:
LynnS
49
Mar 24, 2017
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Well, my Iron Man keyboard/mouse/pad arrived but talk about the worse pack job ever...I actually ordered two sets and they shipped both stacked on top of each other, then wrapped, get this, in black garbage bags, two or three of them, all taped up and labeled for UPS to ship. Haven't looked at all devices yet but some packaging was damaged and one mouse was what seems to be unpacked and repacked with packing tape to hold the package closed. Not happy at all with Massdrop on this and if anything isn't working it's all going back.
E-BlueUS
2
Mar 27, 2017
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LynnSDear Lynn
We apologize for that Lynn. We use to ship this series in bulk by putting them into a carton box, finally we design it to ship with the full packing in a special box but the box manufacturer failed and needs to re-create it to fit a larger package. It will take them 3 more weeks to complete the box and we wanted to get these out to you asap. We had the warehouse ship them in a less than optimal bag in order to to save time. We also feel very disappointed with their choice of bag. Anyways, this was a mistake we made for this first order. Can u give me your phone number or e-mail? I will ask our team to connect you and see what we can do to reconcile this situation.
E-Blue USA
We apologize for that Lynn. We use to ship this series in bulk by putting them into a carton box, finally we design it to ship with the full packing in a special box but the box manufacturer failed and needs to re-create it to fit a larger package. It will take them 3 more weeks to complete the box and we wanted to get these out to you asap. We had the warehouse ship them in a less than optimal bag in order to to save time. We also feel very disappointed with their choice of bag. Anyways, this was a mistake we made for this first order. Can u give me your phone number or e-mail? I will ask our team to connect you and see what we can do to reconcile this situation.
E-Blue USA
nickaa827
289
Jul 17, 2017
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LynnSIt's hard to believe that your being offered really good customer service from E-blue and you haven't responded. Give them a chance.
LynnS
49
Jul 18, 2017
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nickaa827I never followed up with them because they seemed in their reply to just be making excuses for their poor choice of packaging for this shipment. I didn't want to drag that out any further, a simple Contact Us to resolve your issues and an apology would have been the proper response, trying to justify why they did what they did was not. In the end, the actual retail packaging was what suffered damage, but the components worked so I'm leaving it at that but would not trust any further E-Blue MassDrops in the future getting to me in the proper manner. In essence, my lack of a reply to them was my reply regarding my satisfaction with their practices.
nickaa827
289
Jul 18, 2017
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LynnSThey offered to have someone contact you. Seriously? Do you even know how to read? And they weren't making excuses, they were telling you facts. I mean, it's good that none of the actual components were broken, but they did very much make an effort to fix the issue. Read: "I will ask our team to connect you and see what we can do to reconcile this situation."
LynnS
49
Jul 19, 2017
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nickaa827You're worried about my ability to read, can you??? Do you really think some company that sells electronics but can't manage to find a cardboard box and thinks a plastic garbage bag is a good alternative is smart or cares about their customers? Quote " We had the warehouse ship them in a less than optimal bag in order to to save time. We also feel very disappointed with their choice of bag. ". They admit their stupidity, trying to make it a sound like a legitimate excuse, in thinking shipping in a bag was a good idea...NUTS!!! If you don't see this as an issue then your either a paid person sent to defend their actions or just stupid.. Either way, don't worry your little brain on my abilities, focus more on being smarter when it comes to dealing with manufacturers. If you're just standing up for them trying to get something for free by doing so, good luck. I hope they send it in that wonderful BAG like they did for me.
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