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Showing 1 of 24 conversations about:
BGlassman
2
Jan 23, 2018
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This Italix fountain pen is a disaster. After a day of trying to use it, the cap no longer posts securely and simply falls off the end of the barrel. It is much too scratchy for a factory italic or cursive italic nib, of which I own several. The section squeaks annoyingly when being screwed into the barrel. I want to see if a replacement is equally problematic. If so, I have no use for this pen. Ironically, it’s billed as a beginner’s pen. A beginner would go back to ballpoints if they thought that this was what fountain pens are all about. Nice yellow, though.
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Jan 23, 2018
Liz
1159
Jan 23, 2018
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BGlassmanUh oh, this doesn't seem normal. If you haven't already, please email our Community Support team through your Transactions page, and we can see what we can do to help you out.
Jan 23, 2018
nanoushka
8
Mar 3, 2018
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BGlassmanwhat was your follow up? I was similarly flabbergasted to find a nib that was scratchy and a feed that didn't ... so I've emailed support as well.
Mar 3, 2018
BGlassman
2
Mar 3, 2018
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nanoushkaThis will answer you and Liz. I asked for a replacement, and asked that it be tested. The service was courteous, but I was told that it couldn’t be tested. Ok, as long as I wasn’t going to be charged extra. The pen I received was identical in every way. Same cap that falls off when posted, same inadequately smoothed nib, same industrial screech when I unscrew the section. The pen lacks any redeeming features, other than the mustard shade, which I happen to like. It will go into my museum of expensive fails. The service could not have been more courteous and conscientious.
Mar 3, 2018
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