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Ivory Mason Optical Glasses

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Ivory Mason Optical Glasses

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May 21, 2014

I've not received anything from this company.

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japanesepeso

May 14, 2014

Haven't heard anything from this company in over a month. Gonna reverse the transaction soon if I don't get a reply in the next 24 hours.

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cunningham91

May 13, 2014

I received my glasses today with prescription. Everything looked okay until i put them on and realized that the frame was broken.
Edit: called them and they sent me a return label for ups. Nice customer support and was easily fixed.

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JoseNova

May 8, 2014

Haven't gotten my glasses yet. I haven't given themy perscription haven't had the time to go to the eye doc and get them to give it to me. I figured they would have just sent me the frames itself. What can I do?

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l2yuk3n

144

Apr 30, 2014

I got my glasses (frames only) on 4/25, I too had the weird USPS errors. The glasses themselves were packed nicely enough, but the frame wasn't well aligned. When the glasses were placed on a flat surface, the right side temple was up in the air (about 1cm or less). I brought it to my optician to get my prescription filled, and they said they should be able to adjust the temples so that they'll be fine.
Once my lenses are in, I'll give a full review of the glasses themselves :)

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Zee007

Apr 29, 2014

Has anyone actually received their frames with prescription lenses yet?

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Wesley

Apr 30, 2014

Zee007Not me. Though I did miss my one chance to communicate with I+M 12 days ago when I missed their call about payment for my prescription lenses. Since then (and up to then), it's been complete radio silence from their end with me dropping notes and calls into oblivion, as far as I can tell... oddly reminiscent of my pursuit of that hot upperclassman back in HS. MAYBE IF YOU HAD PICKED THE PHONE UP, YOU WOULDN'T NOW BE FAT, LONELY, AND LIVING IN A FLORIDA SWAMP!! But i digress.

Zee007

May 1, 2014

WesleyI did get a call from them asking me to confirm my prescription, which I did verbally and via email. They also took my payment. That was a couple of days after the drop ended. But I've heard absolutely nothing since....

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Amzeyy

Apr 28, 2014

Am I the only one who is getting an error when trying to track the shipment?

eschneider

Apr 29, 2014

AmzeyyNo, been getting "Tracking information is not available at this time. Please check back later..." for the last 5-6 days.

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Wesley

Apr 23, 2014

Good news: I got a voicemail from I+M about payment for my prescription lenses Friday 4/18! Less good news: I immediately returned their call and found myself repeatedly routed to their voicemail. Several attempts to phone them since Monday have met with the same result. Emails are also going unanswered.
Is anyone else having more success in contacting them?

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kit.ng

Apr 23, 2014

WesleyHad the same issue. Got their voicemail, tried to call them back maybe 10 times over 4 days, even left a voicemail. Never heard from them again. I got so frustrated, I decided to cancel my order all together. Only a week after that did they call me back, insisting that they tried to contact me during that period.
My advice: wait for them to call you back. Don't bother with their phone system.

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